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Author Topic: STERN WARRANTY ISSUES - AC/DC BUYERS  (Read 1993 times)

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Offline Replay

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Re: STERN WARRANTY ISSUES - AC/DC BUYERS
« Reply #60 on: May 14, 2012, 10:34:10 PM »
bottom end of the Gold Coast would be the Southern end, opposed to the Northern end, me thinks


nice one with the new Playfield Tilt, after sales service seems pretty good
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Offline GORGAR 1

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Re: STERN WARRANTY ISSUES - AC/DC BUYERS
« Reply #61 on: May 15, 2012, 09:32:39 AM »
Quote from: Mr Tilt on May 14, 2012, 10:01:14 PM
Same issue I had with bell opto and fixed by tech - i wouldnt have a clue!
New playfield being sent out! Awesome!

Is it the bare PF or a straight swap with PF bits on it?

Peter
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Offline beaky

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Re: STERN WARRANTY ISSUES - AC/DC BUYERS
« Reply #62 on: May 15, 2012, 01:54:08 PM »
They are sending a replacement opto board.
the original is repairable if you have a steady hand great eye sight (or good magnification)  and the right equipment.
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Offline Mr Tilt

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Re: STERN WARRANTY ISSUES - AC/DC BUYERS
« Reply #63 on: May 15, 2012, 09:19:01 PM »
Quote from: GORGAR 1 on May 15, 2012, 09:32:39 AM
Quote from: Mr Tilt on May 14, 2012, 10:01:14 PM
Same issue I had with bell opto and fixed by tech - i wouldnt have a clue!
New playfield being sent out! Awesome!

Is it the bare PF or a straight swap with PF bits on it?

Peter
Sending bare playfield and bell opto was repaired by tech
Its gonna be nice looking at a BIB portrait and hopefully it goes up in $$$!
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Offline Mr Tilt

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Re: STERN WARRANTY ISSUES - AC/DC BUYERS
« Reply #64 on: May 17, 2012, 08:05:36 PM »
WOW!!! $#$
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Offline GORGAR 1

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Re: STERN WARRANTY ISSUES - AC/DC BUYERS
« Reply #65 on: May 17, 2012, 08:39:39 PM »
Got it already?

Peter
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Offline Mr Tilt

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Re: STERN WARRANTY ISSUES - AC/DC BUYERS
« Reply #66 on: May 17, 2012, 08:44:18 PM »
Yeah couldnt believe how quick?
Got airfreighted in cardboard box with 4 cushion type edge protectors like the ones used in their pinballs!
Very happy with Stern!
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Offline Richyrich

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Re: STERN WARRANTY ISSUES - AC/DC BUYERS
« Reply #67 on: May 17, 2012, 08:58:17 PM »
great result

gives you confidence in buying a NIB
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Offline GORGAR 1

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Re: STERN WARRANTY ISSUES - AC/DC BUYERS
« Reply #68 on: May 17, 2012, 09:45:30 PM »
Hope I get my back glass still no word :(

Peter
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Offline beaky

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Re: STERN WARRANTY ISSUES - AC/DC BUYERS
« Reply #69 on: May 19, 2012, 01:31:22 AM »
update on the bell opto board. the customer received the new opto board, the customer fitted it and it lasted one game and it died again only this time only the bell wouldn't work and no other switches were locked on.

so another one was sent and i fitted it after checking the machine over for any shorts or problems in the switch matrix and no sign of any problems.  !@#

I have ordered some replacement mosfets for the opto board to replace the 2 faulty ones. so the customer will have a couple of spare bell opto boards.
« Last Edit: May 19, 2012, 02:20:43 PM by beaky »
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Offline Homepin

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Re: STERN WARRANTY ISSUES - AC/DC BUYERS
« Reply #70 on: May 19, 2012, 06:37:29 AM »
sounds like there is an issue there somewhere?????
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Offline MartyJ

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Re: STERN WARRANTY ISSUES - AC/DC BUYERS
« Reply #71 on: May 19, 2012, 10:54:40 AM »
Is it a members machine?

Seems to be having a bad run unfortunately.

Have they contacted the Stern agent for a tech to attend rather than having to pay for repairs / tech hours out of their pocket?

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Offline GORGAR 1

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Re: STERN WARRANTY ISSUES - AC/DC BUYERS
« Reply #72 on: May 22, 2012, 12:17:55 PM »
Just got word that Stern are sending me a new back-glass to replace the scratched one whoo who #*#

Peter
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Offline Richyrich

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Re: STERN WARRANTY ISSUES - AC/DC BUYERS
« Reply #73 on: May 22, 2012, 01:25:05 PM »
Quote from: GORGAR 1 on May 22, 2012, 12:17:55 PM
Just got word that Stern are sending me a new back-glass to replace the scratched one whoo who #*#

Peter
Glad to hear that

What are the plans for the spare one??
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Offline GORGAR 1

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Re: STERN WARRANTY ISSUES - AC/DC BUYERS
« Reply #74 on: May 22, 2012, 02:23:27 PM »
Quote from: Richyrich on May 22, 2012, 01:25:05 PM
Quote from: GORGAR 1 on May 22, 2012, 12:17:55 PM
Just got word that Stern are sending me a new back-glass to replace the scratched one whoo who #*#

Peter
Glad to hear that

What are the plans for the spare one??

I have to send the damaged one back !!!

Peter
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