"I don't care how much it costs to make, why would that concern me?
I don't think you have the slightest clue what a customer is and what customer service is."
You can't be serious can you? What it costs to make and all of the associated costs are passed directly to the customer. If I can keep costs in check by not wasting resources then the end price is cheaper. I'm sorry but it seems you have a very poor grasp of commercial reality.
Ask those that buy my boards what they think of my customer service - I haven't had any complaints at all in five years so I must be doing something right. In fact the response I get universally is one of the highest praise on all fronts including customer service.
I made no secret about the $100 fee - it actually costs me MORE than that to cancel a sale and refund for reasons I won't bore you with here. I offer to transfer it for free (although that still costs me money to do).
How about you organise a theme, start a factory and I will buy a machine from you - then see just how simple it all is and make sure you spoon feed me all the way - oh, and don't charge me too much either!!!
As I said earlier it isn't possible to please everybody and I am not going to try.