The Aussie Pinball Arcade
Aussie Pinball Forums => General Chat - Non Pinball/coin-opp Discussion => Topic started by: beaky on August 29, 2011, 06:05:58 PM
-
i placed an order for $210 worth of components from great plains electronics on the 2/8/11 and still have not received my order yet.
but i placed a second order on the 7/8/11 and it arrived here over a week ago !@#
Even though the item is insured it is still a pain in the but because as far as the U.S. Mail tracking is concerned it hasn't left the U.S. yet.
I asked great plains to see if they can track it down for me but they have told me just to wait until it turns up and told me they can't put in an insurance claim until 7 weeks has passed.
I usually order my parts from suppliers in Australia, the parts are a little more expensive but at least most of them arrive the next day and if not within 7 days at the latest.
I have spoken to Australia post and they have informed me there is a delay with packages coming from the U.S. and some people have been waiting since mid July.
What a Joke.
So is there any one else having problems with U.S. mail?
-
My latest US stuff:
Posted 18/8 here 25/8
posted 17/8 here not yet
posted 9/8 here 29/8
posted 17/8 here not yet
Hard to work out their system but I normally expect stuff in a week to 10 days.
Its also hard to work out their tracking, some stuff is like you said only shows lodgement, others is step by step till you sign for it.
If its any consolation, I have never had a package go permanently missing from the USA.
Cheers
-
Ed is a great guy and after several lost packages, he had no choice but to send international items insured. He will sort out the claim for you. I had one package lost and he sorted it out for me without an issue. Even thought it is insured, you do have to wait - that's standard policy and a risk we take if we want to save money buying overseas.
My last two odrers out of the USA ;
littleshopofgames - Order July 6th - arrived Juky 15th via USPS insured
PBR - Order July 21st - Arrived Aug 2nd via USPS
Out of the USA / Canada usually takes 10 working days.
I once had an order from PBR that arrived 4 months late and had a corner of the packaging broken, and it had coffee beans stuffed inside it !@#
-
Don't they use coffee beans to throw drug dogs off the scent? !@#
-
Ed is a great guy and after several lost packages, he had no choice but to send international items insured. He will sort out the claim for you. I had one package lost and he sorted it out for me without an issue. Even thought it is insured, you do have to wait - that's standard policy and a risk we take if we want to save money buying overseas.
My last two odrers out of the USA ;
littleshopofgames - Order July 6th - arrived Juky 15th via USPS insured
PBR - Order July 21st - Arrived Aug 2nd via USPS
Out of the USA / Canada usually takes 10 working days.
I once had an order from PBR that arrived 4 months late and had a corner of the packaging broken, and it had coffee beans stuffed inside it !@#
thanks for the info guys,
And as far the coffee beans go, either some one used your package to smuggle some naughty things into the country (The beans are used to put the dogs off the smell of the naughty things, If you believe what they say in the movies #@# ) or your package was damaged and managed to be under a box with coffee beans in it that was also damaged and the beans "fell" into your box.
Well thats 2 scenarios any way :lol .
-
Don't they use coffee beans to throw drug dogs off the scent? !@#
Well that's what Axil Foley once quoted. :lol
-
Don't they use coffee beans to throw drug dogs off the scent? !@#
^%^
I'm currently looking for the pictures I sent back to PBR - If I find them, I'll post them..
-
I waited 42 days for a small package from the USA recently - I had my finger on the PayPus chargeback trigger.......it arrived just in time..
-
I have an order with CPR, they seem to take longer and longer to send lately
I have something coming from a purchase on E-bay, every other buyer has recieved their stuff and has left feedback
I am still waiting :(
-
I often place orders with pinball life and they tend to arrive within 7 to 10 days.
But my last order placed just recently took close to 4 weeks
It seems to me that the postal service has definitely slowed down
-
I often place orders with pinball life and they tend to arrive within 7 to 10 days.
But my last order placed just recently took close to 4 weeks
It seems to me that the postal service has definitely slowed down
Change... #@#
-
well the workers over there are working *)* for peanuts so they work like elephants (slow) &&
-
I had a Docent order sent a couple of Months ago.
The first one still hasn't arrived, however Eric resent and the second one got here in just over 5weeks.
I have another order for stepper motors. 3 parcels, 2 of the 3 arrived (a couple of weeks ago). I have till Wed to put in the paypal claim for the missing one. The supplier says he will credit or resend to let him know in 4 days. (when it is too late to put in a claim).
To convenient on the date, will put a claim in (if it doesn't show tomorrow)
Red
-
My order from PBR arrived in less than 10 days. I ordered over $200 of stuff.
I have a mate in Detroit who sends me pinball dvds, etc via post. Usual delivery around 7 -10 days.
-
As i said in the car the other day Andy, cancel the purchase via paypal, get your money credited straight back. Today ! Dont wait any longer. !*!
If it turns up, then u can be honest and send the company money via paypal to make things right. ^^^
Waiting for this package, without re-ordering it will be a BIG MISTAKE. It aint going to turn up, just re-order after your paypal money hits your account. I have never had anything in ten years take anymore than 14 days ever, and as u know with my Star Trek Collectables business, and my prior remote control car/plane ebay side business, I have had things sent from all over the world and I have never been farked around like you have. Waiting any longer will be a mistake.
How long do u wait before you give up, 3 months , 4 months, fark that, 14 days is my limit. Get a credit. Start again. *%*
-
I have been waiting 4 weeks for a parcel from Deals Extreme (Hong Kong)
Turns out it was sent a week late...
I'm hoping it gets here by friday...
Theres things i need for this weekend in there!
-
I have 45 days to lodge a paypal dispute.
I will wait until tomorrow before I lodge a dispute.
Other than some 5 volt regs and fuse holders I can get every thing else over night locally and my local supplier is now price matching 95% of the components with same quality or better quality parts.
If my local supplier can't ship it overnight I am given a date when it will arrive (2 to 5 days, depending on what country it has to come from) and it arrives on the stated date like clock work.
I am just not happy that Great plains wont even make an enquire about the parcel. I was told by great plains to check with my local post office, when I asked aus post they told me that the sender needs to enquire with U.S. mail.
A few weeks ago I ordered a new de-soldering station from the UK. I paid $35 for the shipping (5kg) I ordered it on a Thursday and i arrived on the Monday. Now thats fast.
Since June I have gone through just over $1000 worth of electronic components so It's not worth while playing the waiting game.
As far as i am concerned the only time I will ever order something that has to be sent via U.S. mail is because I cant get it locally.
I have a business to run and i can't afford to play she loves me, she loves me not with a postal service.
-
Mate... there are some real issues with international postal service that i have found also.
1 is the time it takes for a delivery... can be pretty fast or will take bloody weeks... there seems to be no middle ground.
The other issue i have which happened to a set of stencils bound for Canada.
I sent the item with tracking with the expectation that it would be tracked... not so.
Item had not arrived some 4 weeks later and i was getting irrate emails from the buyer accusing me of stealing his money and not sending anything.
I emailed and told him that postal service had tracking and that the parcel could be tracked to wherever it was ( you pay extra for this).
Unfortunately, this is not quite the case... parcel is ONLY tracked to Australian port or shipping depot... once in the air, all tracking is off... all they could tell me was that item landed in Canada some weeks prior... its location now???....CANADA OF COURSE!!!
Apparently, when you buy tracking this end.. its just for that... tracking this end.
I then received angry emails from the purchaser... "i cant believe you would send a $150CA item with such bad tracking and insurance.. what sort of business are you etc etc etc".. you get the idea!.
In the end... i told customer that i would recut the stencils and send VIA COURIER at my own expense and then when the allotted 3 months ( or whatever the ridiculous time period was), i would get SOME of my money back with the AUS POST insurance claim.
I then got an email back.... stencils arrived finally..... took Canada post 2 months to deliver... happy with them.. thanks very much!
Since then, ive insisted that all stencils get posted with FULL tracking and sign delivery.... Result? Price blew out and with high Aus$... stencils OS are now expensive!
-
Ed is a great guy, and unfortunately, he is too busy to fly over and hand deliver each international order for everyone @@^
It is a postal service and it is relying on several services all running efficiently and sellers have no control over international and local postal services. Whinge and carry on and then he will cease sending anything to Australia. One of the reasons he specified mandatory insurance is because of dishonest international buyers.
It is not my place to to advise anyone how to manage their ordering, but I've always found that if you keep a stock of common parts in abundance, you seldom fall into this trap of waiting for parts and relying on each and every hour passing..
As far as my experience is concerned, I have ordered thousands of dollars worth of parts and never had an issue that was not resolved. If a package goes missing, blame the system (insurance company in this instance), not the seller. Remember, a seller can ban you from buying parts from them if you decide to vent your frustration on them.
Cooler heads must prevail..
-
'most' of the delivery issues are with US deliveries - sending and receiving. I reckon it's the over-zealousness of the U.S. Govt having to check every parcel for BOMBS - OOPS, don't mention that word...........
Gav, your problem was probably related to the postal strike in Canada???
-
'most' of the delivery issues are with US deliveries - sending and receiving. I reckon it's the over-zealousness of the U.S. Govt having to check every parcel for BOMBS - OOPS, don't mention that word...........
Gav, your problem was probably related to the postal strike in Canada???
Mike - this was a "real" issue at the start of this year. A friend of mine works in Customs and told me that there was a "security" issue in the US that forced more thorough inspection on imports. More time was spend processing imports than exports, so there were delays.
On a side note - for those that think that insured or registered mail is quicker that regular mail from Australia to the USA - think again. A "regular" international post letter takes around 7-10 working days, and a "Registered" and "insured" envelope can take up to 5 weeks ! Aussie Post won't tell you that before you send.
-
Parts (Steppers) still haven't arrived.
Any thing I should know about putting a claim in. Or is it straight forward?
Thanks,
Red
-
Mate I know what you're saying but I've had stuff take 2 weeks from locals. I even posted an eBay sale to qld and it took nearly 3 weeks an this wasn't the only time it happened. Don't know why from melb to qld takes so long
-
Interestingly enough. I placed a large order with Marco, and according to the USPS "Track and Confirm" is has been stuck in Miami for over a week. Others that place orders like myself have reported the same.
-
Parts finally turned up.
The extra patients payed off.
I will only order what I can't get from my local suppliers from now on. (Because of U.S. post, not because of Great Plains)
I have that many different parts in stock which I constantly use It becomes a bit to costly to keep a months worth of stock for all my common components. It's easier to get them in over night when I am getting low.
-
My Steppers arrived on Friday.
Regs,
Red
-
we are finding at the moment 4 weeks in the norm , but then once parcel will turn up after a week
we ordered some boards from usa and took 6 weeks .... then next item from same person took 2 weeks
both had date stamps on them and sent when they should have been
mark
-
USPS have informed that there is a backlog out of the USA that may delay shipments up to 4 weeks. My order that was processed in late August arrived yesterday. Usually takes 7-10 working days.