The Aussie Pinball Arcade
Aussie Pinball Forums => General Discussion => General Pinball Discussion => Topic started by: Sinbad79 on March 30, 2015, 11:44:02 AM
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I just had to post here and vent with a recent order i placed with a large supplier of 'pinball spare parts' in Melbourne, no names mentioned.
Every time i place an order, the order received is ALWAYS wrong! especially when it comes to rubbers. Im not sure who they have employed there but they must have monkeys or something doing their QC.
I ordered a complete set of new rubbers for a Williams machine of mine along with $200+ other parts, only to find that i cant get the game running until after easter as the wrong rubbers have been sent. To add insult to injury, they have requested i send back the incorrect parts (which im fine with) - but at my own shipping cost... excuse me?!
Has anyone else had the same experience, i know its a very common occurance here in SA.
Signing off...
(a very mega-pissed off customer)
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should of ordered from RTBB....
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I rarely/never buy from local guys unless it was RTBB.
OS suppliers have never got it wrong for me and usually slightly cheaper, even with the exchange rate !@#.
Bit rich making you pay for the return shipping though...
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should of ordered from RTBB....
RTBB has been down and only recently re-opened.
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I have bought from Marco and Pinballlife as the alternative if RTBB don't have them. Marco only got a few things wrong once but they said keep the original parts and sent the new ones with free postage. No problems with pinballlife. Only bad thing is the dollar is against us now but some of the Aussie alternatives are not cheap.
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I've ordered from Marco's & PBR and others without issue.
There should be no reason to consistently get orders wrong, especially as they are ordered from part numbers in manuals.
You would also assume that if customers continue to complain, you would address the issue.
The money and lost business should be reason enough.
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You would also assume that if customers continue to complain, you would address the issue.
The money and lost business should be reason enough.
I'm not sure it is....don't think he really cares tbh.
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I have put plenty of orders through all 3 main vendors in Aus, and have no issues. RTBB seems to be best price/value/fastest service. Mr Pinball has most unique parts, and PSPA has the widest range - in fact just got an email from them with a $20 postage refund on an order placed 45 mins ago. Very happy with the service all around.
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Businesses need to be professional with their level of service
Only takes a few extra days to receive parcels from the USA
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Ordering rubber kits are hit/miss, noticed some sites don't do kits, I try to order extra when i can for back up,
Only issue i have is the imperial sizing of especially hardware i always seem to order the wrong stuff &^&
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I never order kits, i always order using part numbers from manual.
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I never order kits, i always order using part numbers from manual.
Yes, but sometimes the manual is wrong (the getaway, slings are wrong size)
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Agreed.
just as a quick test - whats the correct part number for a standard 3" Williams flipper bat rubber?
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Part no from a 1974-75 Parts Catalog is 23A-6505-4 or 23-6505, just leave out the -4 part . this is for a 3" flipper rubber...
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I never order kits, i always order using part numbers from manual.
Yes, but sometimes the manual is wrong (the getaway, slings are wrong size)
Then that would be the op's fault...pretty sure he wouldn't charge himself postage to send back however %.%
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The employees and other hangers on who supposedly work at the unmentioned business instead of doing their job competently spend all their time on the other forum lapdogging to the leadership in the hope of getting their boss back in as a commercial sponsor. %.%
The last order I made (albeit a long time ago) from this business was for a set of chrome flipper buttons. I received chrome flipper bats instead and after contacting them was told no replacement would be sent until the wrong parts they sent were returned at my cost and the new parts sent (at my cost). Never again.
Order from RTBB for your urgent parts, order from the US for the parts not available locally for a sensible price.
I have bought from Marco and Pinballlife as the alternative if RTBB don't have them. Marco only got a few things wrong once but they said keep the original parts and sent the new ones with free postage. No problems with pinballlife. Only bad thing is the dollar is against us now but some of the Aussie alternatives are not cheap.
The dollar is going to have to drop a lot further to have any sort of impact when you have comparable prices like this, swinks.
Local:
http://www.pinballspareparts.com.au/14-7969.html
US (I ordered this exact part recently and the shipping cost was $22 and was here in 12 days):
http://www.marcospecialties.com/pinball-parts/14-7969
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The employees and other hangers on who supposedly work at the unmentioned business instead of doing their job competently spend all their time on the other forum lapdogging to the leadership in the hope of getting their boss back in as a commercial sponsor. %.%
The last order I made (albeit a long time ago) from this business was for a set of chrome flipper buttons. I received chrome flipper bats instead and after contacting them was told no replacement would be sent until the wrong parts they sent were returned at my cost and the new parts sent (at my cost). Never again.
Order from RTBB for your urgent parts, order from the US for the parts not available locally for a sensible price.
I hear similar stories over and over, its not good enough.
According to my '94 Williams Parts Manual, 3" flipper bat rubber part# 23-6519-4, this is what i got......
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Old rubber on top
New rubber below.
New rubber does not fit.
(http://tapatalk.imageshack.com/v2/15/03/29/f363a89d827b9813dbe2608e89a30ae4.jpg)
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Since the hangers-on lurk on this forum , Iwould just like to say 'G'day' to them
$.$ <..> %)%
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Since the hangers-on lurk on this forum , Iwould just like to say 'G'day' to them
$.$ <..> %)%
Pete's back!
&&
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Pete's back!
&&
yeah! #*#
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I have ordered from Mark in Aust, Terry from USA, Jeff n Crystal from USA plus many many others and have never got one order wrong out of probably 100. I have been lucky.
I will say that I have always made a phonecall or a sent a email to check on stock availability before sending money.
Have the people who have been let down ever phoned the owner for a chat to sort out the problem. Sometimes people are happier to go beyond and above if they hear constructive criticism.
Those taking pot shots at the owner for political reasons should consider the person is not on here to defend themself.
Attacking people who can't defend themself is un Australian in my view.
Let's debate pinball with passion and sometimes give our debate partner a little bit of ribbing, but personality assassination is not what makes the forum a great place.
There are a lot of excellent pinball parts suppliers in Australia. Try them all.
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Sometimes people are happier to go beyond and above if they hear constructive criticism.
Not sure why members should have to do more when the wrong parts come - people getting the wrong stuff and having to pay postage to get the wrong stuff back to the sender - I don't think fixing this at the retailer's cost is "above and beyond" - it's the most basic of customer service.
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Its a huge PITA when orders are incorrect.
Two short weeks ahead, IF they make good on the parts, i'll at best have the machine running in 2 weeks from today, and if i was an operator i'd be furious!
Thats not a good customer experience.
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agree with you pinsanity it still is cheaper to buy from overseas - hell I ordered a heap of inserts from Marco and could get 5-6 inserts for the price of one in Aus, my order priority goes:
1. RTBB
2. Pinballlife
3. Marco
- pinballlife refund any over paid postal costs
- marco have improved of late with postage costs and have a heap of parts at reasonable prices.
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Its a huge PITA when orders are incorrect.
Two short weeks ahead, IF they make good on the parts, i'll at best have the machine running in 2 weeks from today, and if i was an operator i'd be furious!
Thats not a good customer experience.
but sometimes you need to just go with the flow, no point getting revved up and stressing, I am sure if they are generic part a local pinballer can lend you a part.
if you go off at people they will just slow down, better to bite the tongue sometimes and smile and move on to the next game.
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Ordinarily i would agree, but this isnt the first time this has happened - and its not just flipper rubbers that were incorrect.
While i havent attacked them on a personal level, if it goes unrectified then that speaks volumes about their ethics, doesnt it?
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Simple in the end....vote with your wallets people. Those that offer excellent and consistent service get my money. Once bitten I remember, twice bitten....there will never be the chance of a third time.
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Simple in the end....vote with your wallets people. Those that offer excellent and consistent service get my money. Once bitten I remember, twice bitten....there will never be the chance of a third time.
Spot on.
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Simple in the end....vote with your wallets people. Those that offer excellent and consistent service get my money. Once bitten I remember, twice bitten....there will never be the chance of a third time.
totally agree, move on and depends what it is I would pay a little more for the better service
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The employees and other hangers on who supposedly work at the unmentioned business instead of doing their job competently spend all their time on the other forum lapdogging to the leadership in the hope of getting their boss back in as a commercial sponsor. %.%
The last order I made (albeit a long time ago) from this business was for a set of chrome flipper buttons. I received chrome flipper bats instead and after contacting them was told no replacement would be sent until the wrong parts they sent were returned at my cost and the new parts sent (at my cost). Never again.
Order from RTBB for your urgent parts, order from the US for the parts not available locally for a sensible price.
I hear similar stories over and over, its not good enough.
According to my '94 Williams Parts Manual, 3" flipper bat rubber part# 23-6519-4, this is what i got......
This is the common denominator that I've very quickly learned in the 3 days RTBB has returned. We all knew how good Greg's reputation was with customers. The emails I've received have been amazing. So proud of what he achieved and the respect and integrity of the man. Such a hard act to follow !
If there's a part that someone needs - and the TAF motor is a good example - shoot us an email and we will look at stocking that part. Obviously it will be priced correctly.
Three days of solid picking and packing @@^
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I think I have purchased from 'he who must not be named' and have had problems. Where is the pinball Harry Potter when you need him. Btw 'he who must not be named' does not give a rats if you don't buy from him again. He looks for new suckers every day and there are lots of us around and he knows it.
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Mistakes will happen, regardless of how hard you try. As mentioned earlier it's how you deal with that mistake is what sets you apart
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Sometimes people are happier to go beyond and above if they hear constructive criticism.
Not sure why members should have to do more when the wrong parts come - people getting the wrong stuff and having to pay postage to get the wrong stuff back to the sender - I don't think fixing this at the retailer's cost is "above and beyond" - it's the most basic of customer service.
When dealing with humans expect some mistakes.
Then you phone up the owner and speak to him about the mistake.
Then the owner has the chance to go over and beyond the standard to fix the problems.
Communication in business goes a long way.
I wouldn't consider sitting at home with the wrong parts and doing nothing but sulking or having the shits to be classed as communication.
If someone wants something fixed they usually pick up the phone.
No business is perfect. No business or human working in it will ever be perfect.
Getting the wrong pinball part once or twice a year is not a life threatening event.
This thread shouldn't turn into an advertisement for RTBB no matter who owns it and whatever it's recent history is.
That would be tacky. Gregs/Ninos RTBB doesn't need anyone else's business names to be dragged down to lift his. His reputation was built on what he did well, no what others did poorly.
My comments are not directed at either MOD but just anyone else who takes pot shots at PSP.
It's just not fair cricket to rubbish one business and At the same time to promote another which some think is OK.
If all the people were able to defend themselves on the forum, then it wouldnt seem so stinky to me.
Martyjs comments above are spot on.
How about someone start a thread sharing their recent and successfull parts purchases from whatever company they dealt with. There are many great companies out there. No such thing as a mistake free company. Lol but a lot of great parts companies.
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I have had stuff go wrong from every pinball parts place in Australia. It happens. Forgetting something in an order...wrong parts..extra stuff I didn't order and didn't want and other stuff.
Asking you to fork out for the shipping back isn't good though.
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Okay, here's a positive anecdote.
BAA made a mistake on my order for a magnet pole for a CV as part of a larger order. They sent one for a WCS which is a slightly different height and thus couldn't be used on a CV.
After making contact through their online support ticket system there was no attempt at deflection or filibustering demands to return the item first like the local supplier.
Instead they apologised for their error and immediately sent a replacement that day at their cost by Fedex International Priority from California. The postage cost for which would have been 10X more than the part itself.
Compare that to the local who wouldn't shell out <$10 for postage from Victoria to SA in order to preserve his own hubris or to cover up the incompetence of his staff.
Too many in the local pinball retail side of things down here act like they are doing us a favour even stocking product for us to buy.
RTBB was and I am sure will continue to remain one of the few exceptions to this and it shows in this thread by the almost universal support he received.
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Greg ALWAYS got my orders wrong.
Buy 100 LED bulbs and receive 120..
Buy 10 TAF plungers and get a coil thrown in also
Buy post rubbers and get an extra handful.....
Postage was always correct though...
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Greg ALWAYS got my orders wrong.
Buy 100 LED bulbs and receive 120..
Buy 10 TAF plungers and get a coil thrown in also
Buy post rubbers and get an extra handful.....
Postage was always correct though...
Classic man! Same here, and always scrawled in the corner of the packing box was "nicks crap".
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I think most will know who 'he who must not be named' is being shamed here *)*
Allot would have experienced the same thing, I know I certainly have a couple of times !
I'm about 1.5 hours away from the location of 'he who must not be named', so I try line things up for when I'm over that way, kill 2 birds & pick my order up.
This I know what I'm taking home with me *%*
As stated I made a couple of order online & paid for the postage, when it arrived a few parts were missing, then other parts that I didn't want or need were thrown in as replacement lol WTF !
Wouldn't it be better to send a email to say what had happened and at least give me a choice of what I wanted to do ? Either choose parts that I do or may need, or a refund of the out of stock parts.
That business doesn't deserve anyone's support, one day the suckers will dry up & be few and far between &&
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I've used the three major pinball suppliers in Melbourne and haven't had good experiences from two of them. One in particular was quite a difficult transaction, but given the recent circumstances I won't go into details. If I were to order any parts again, it would be through Pinball Life. The Aussie suppliers could learn a lot from Terry and his crew.
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Several reasons for purchasing parts domestically..
..You should receive your parts quicker.. problem is that Aus Post is really slow!... Im ordering stuff from China and USA and its getting here quicker than a parcel from Perth ( happened only today! 6 neon transformers from USA posted on Sat 21st March arrived today.... High temp food grade pump posted Perth 20th March also arrived today)
Combined costs + shipping should be cheaper... but if Marco and ilk have dropped their silly P+P costs then this is negated.
You are supporting your local industries... but if they are not supporting you then bugger them!
This isn't a dig at anyone.. just a basic listing of facts and if local vendors cant do at least 1 of the reasons above then why bother?
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I notice the hangers-on have read the tread and reported it to their master
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When dealing with humans expect some mistakes.
Then you phone up the owner and speak to him about the mistake.
Then the owner has the chance to go over and beyond the standard to fix the problems.
Communication in business goes a long way.
I wouldn't consider sitting at home with the wrong parts and doing nothing but sulking or having the shits to be classed as communication.
In short,
i called
explained the errors
explained i wont wear return shipping costs
sent him an email with photos
he
has not responded
does not give a shit
if he was local id just drive down and have things fixed.
You just cant afford these kind of consistent and costly mistakes when operating a large scale business. It will bite you in the ass eventually.
i'm over it.
I actually regret starting this thread, no good will come of it and it seems no resolution either.
Nino feel free to delete it.
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Greg ALWAYS got my orders wrong.
Buy 100 LED bulbs and receive 120..
Buy 10 TAF plungers and get a coil thrown in also
Buy post rubbers and get an extra handful.....
Postage was always correct though...
Gold Jerry, Gold!
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You just cant afford these kind of consistent and costly mistakes when operating a large scale business. It will bite you in the ass eventually.
Too true. Inevitably you piss off someone who won't tolerate it and they will end up taking you to Federal Court for misleading and deceptive business conduct.
Hope to see more PinballInc ramps in stock at RTBB in the future, Nino. ^^^
I notice the hangers-on have read the tread and reported it to their master
Maybe the master needs to keep the mutts on a shorter leash before their behaviour triggers further damage. A muzzle would be the best solution in the short term.
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owner called me today to discuss this matter.
we spent about 30minutes on the phone, discussed the order, pinball and life in general.
without getting into specifics, i am satisfied with the outcome and there are no hard feelings or animosity over this issue. i wanted to thank him publically for taking the time to call and explain a few things.
Given the above, i don't have an issue ordering from them again and plan to do so soon.
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So who is he who should not be named?
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Jesus ...
I am glad all will be forgiven in the future.
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owner called me today to discuss this matter.
we spent about 30minutes on the phone, discussed the order, pinball and life in general.
without getting into specifics, i am satisfied with the outcome and there are no hard feelings or animosity over this issue. i wanted to thank him publically for taking the time to call and explain a few things.
Given the above, i don't have an issue ordering from them again and plan to do so soon.
Don't mean to play the devil card but you were more than happy to flame him by going into specifics....why all of a sudden are you taking the high road?
Happy you got the outcome you wanted but what was it?
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When dealing with humans expect some mistakes.
Then you phone up the owner and speak to him about the mistake.
Then the owner has the chance to go over and beyond the standard to fix the problems.
Communication in business goes a long way.
I wouldn't consider sitting at home with the wrong parts and doing nothing but sulking or having the shits to be classed as communication.
In short,
i called
explained the errors
explained i wont wear return shipping costs
sent him an email with photos
he
has not responded
does not give a shit
if he was local id just drive down and have things fixed.
You just cant afford these kind of consistent and costly mistakes when operating a large scale business. It will bite you in the ass eventually.
i'm over it.
I actually regret starting this thread, no good will come of it and it seems no resolution either.
Nino feel free to delete it.
When I said someone sitting at home sulking or getting the shits isn't communicating, I want you to genuinely know that I was not referring to you at all or your experience.
I was however referring to anyone who got the wrong parts but didn't make a call at all or copped bad service and just gave up without going directly to the parts company owner.
Your thread is a good thread because it reminds all of us to ask for the best service no matter where we shop.
The thread was also entertaining because one member turned the thread into a advertisement for his favourite parts company and it sounds like he is hoping to win his free T Shirt. Lol
Also, I would love to see that member walk into the business and call the staff degrading names to their faces.
I would then totally enjoy watching him cop the beating of his life.
But people who call people names online most always never have the guts to do it face to face.
Another public FAIL ! Lol
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Excellent!
Some good came from this thread after all..
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Staff might fark it up, but business owners always fix it !
Glad it worked out in the end.
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Great outcome, we'll all move on & get back to playing more pinball ^^^
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Glad this worked out - sad it took a public airing to sort it. I use pinballcentre (Europe) - excellent product, fair prices, no stuff ups. Marco is a good fallback. There's no two ways about it - until Nino reinjects some decent competition into the market the domestic suppliers are not getting my cash - putting the domestic suppliers together I've had overcharged postage, very poor quality parts, a handling charge, poor packaging & other issues.
Caveoftreasures what is it with you? Seriously, every thread you are involved in it seems you rub someone up the wrong way. Comments about beating people up are just not called for.
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Caveoftreasures what is it with you? Seriously, every thread you are involved in it seems you rub someone up the wrong way. Comments about beating people up are just not called for.
Reminds me of the Late Show sketch with John Hewson - the man with the cavalcade of meaningless challenges. :lol
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Caveoftreasures what is it with you? Seriously, every thread you are involved in it seems you rub someone up the wrong way. Comments about beating people up are just not called for.
Just hit the ignore button
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Glad this worked out - sad it took a public airing to sort it. I use pinballcentre (Europe) - excellent product, fair prices, no stuff ups. Marco is a good fallback. There's no two ways about it - until Nino reinjects some decent competition into the market the domestic suppliers are not getting my cash - putting the domestic suppliers together I've had overcharged postage, very poor quality parts, a handling charge, poor packaging & other issues.
Caveoftreasures what is it with you? Seriously, every thread you are involved in it seems you rub someone up the wrong way. Comments about beating people up are just not called for.
Do u think the pathetic comments from a few, calling the staff at one particular business , degrading names repeatedly, is acceptable ? That's cowardly when the people at that business can't get on here and defend themselves.
Dont u a THINK that's rubbing people the wrong way first.
And in reality, if in real life the keyboard commando did walk into that business and dared to call those staff members those names, he would get flogged.
There's a few smartass es on here who constantly think they can rubbish anyone anytime and get away with it.
I don't like smartys with nasty mouths.
The same few turds always give it out but can never take it. Pathetic.
I get many messages from members saying the same few think they can degrade people often with smart mouths.
Do u think it's acceptable for members to call someone's staff degrading names ?
If you think that is acceptable, you must be holding hands with the turds or with your 40 only posts, you are new and ignorant to the big picture. Those degrading comments about someone's staff should never have been allowed.
I have seen Miss Cupcake and Miss 15 Ferrari,s aka Children's walking dictionary, bag people for many years.
But they think they can attack people without someone calling them on it. Wrong !
If the above didn't place their pathetic posts in the thread to start with, then I wouldn't be calling them on their cowardly keyboard commando comments.
So, do u think their degrading comments about someone's staff are acceptable, yes or no ? I would like your answer publically.
Read the whole thread first before making I'll informed comments.
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Caveoftreasures what is it with you? Seriously, every thread you are involved in it seems you rub someone up the wrong way. Comments about beating people up are just not called for.
Reminds me of the Late Show sketch with John Hewson - the man with the cavalcade of meaningless challenges. :lol
Meaningless challenge. But
Go down to the pinball parts business and call the staff there the same degrading names you have done publically and lets see what the staff at that place do to you.
But you won't go down there and call them degrading names to their faces will you ? No, because you are afraid of what would happen in real life.
Post a video of your walk in to business whilst you call the staff degrading names.
Another public FAIL.
Do you think it's acceptable to call someone's staff degrading names ? When those people can't get on here and defend themselves ? Pfffftttt ! Retarded cowardly behaviour.
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Glad this worked out - sad it took a public airing to sort it. I use pinballcentre (Europe) - excellent product, fair prices, no stuff ups. Marco is a good fallback. There's no two ways about it - until Nino reinjects some decent competition into the market the domestic suppliers are not getting my cash - putting the domestic suppliers together I've had overcharged postage, very poor quality parts, a handling charge, poor packaging & other issues.
Caveoftreasures what is it with you? Seriously, every thread you are involved in it seems you rub someone up the wrong way. Comments about beating people up are just not called for.
Do u think the pathetic comments from a few, calling the staff at one particular business , degrading names repeatedly, is acceptable ? That's cowardly when the people at that business can't get on here and defend themselves.
Dont u a THINK that's rubbing people the wrong way first.
And in reality, if in real life the keyboard commando did walk into that business and dared to call those staff members those names, he would get flogged.
There's a few smartass es on here who constantly think they can rubbish anyone anytime and get away with it.
I don't like smartys with nasty mouths.
The same few turds always give it out but can never take it. Pathetic.
I get many messages from members saying the same few think they can degrade people often with smart mouths.
Do u think it's acceptable for members to call someone's staff degrading names ?
If you think that is acceptable, you must be holding hands with the turds or with your 40 only posts, you are new and ignorant to the big picture. Those degrading comments about someone's staff should never have been allowed.
I have seen Miss Cupcake and Miss 15 Ferrari,s aka Children's walking dictionary, bag people for many years.
But they think they can attack people without someone calling them on it. Wrong !
If the above didn't place their pathetic posts in the thread to start with, then I wouldn't be calling them on their cowardly keyboard commando comments.
So, do u think their degrading comments about someone's staff are acceptable, yes or no ? I would like your answer publically.
Read the whole thread first before making I'll informed comments.
What the F**k are you on about?
Ive gone back through the thread and only term that you could be referring to is " master and his mutts"... hardly worth making a big beef up about.
You taking some self appointed moral high ground and demanding explanations is far worse reading.
The guy got shit service... that was rectified by a public airing of said shit service... end of story
I get many messages from members saying the same few think they can degrade people often with smart mouths.
No you don't...
lets see... so far you have wished people to take a beating and stated you would take great delight in being a spectator, called them retarded and had a snipe at a newish member because he, like many, find your posts aggressive and in poor form.
Go figure!
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Glad this worked out - sad it took a public airing to sort it. I use pinballcentre (Europe) - excellent product, fair prices, no stuff ups. Marco is a good fallback. There's no two ways about it - until Nino reinjects some decent competition into the market the domestic suppliers are not getting my cash - putting the domestic suppliers together I've had overcharged postage, very poor quality parts, a handling charge, poor packaging & other issues.
Caveoftreasures what is it with you? Seriously, every thread you are involved in it seems you rub someone up the wrong way. Comments about beating people up are just not called for.
Do u think the pathetic comments from a few, calling the staff at one particular business , degrading names repeatedly, is acceptable ? That's cowardly when the people at that business can't get on here and defend themselves.
Dont u a THINK that's rubbing people the wrong way first.
And in reality, if in real life the keyboard commando did walk into that business and dared to call those staff members those names, he would get flogged.
There's a few smartass es on here who constantly think they can rubbish anyone anytime and get away with it.
I don't like smartys with nasty mouths.
The same few turds always give it out but can never take it. Pathetic.
I get many messages from members saying the same few think they can degrade people often with smart mouths.
Do u think it's acceptable for members to call someone's staff degrading names ?
If you think that is acceptable, you must be holding hands with the turds or with your 40 only posts, you are new and ignorant to the big picture. Those degrading comments about someone's staff should never have been allowed.
I have seen Miss Cupcake and Miss 15 Ferrari,s aka Children's walking dictionary, bag people for many years.
But they think they can attack people without someone calling them on it. Wrong !
If the above didn't place their pathetic posts in the thread to start with, then I wouldn't be calling them on their cowardly keyboard commando comments.
So, do u think their degrading comments about someone's staff are acceptable, yes or no ? I would like your answer publically.
Read the whole thread first before making I'll informed comments.
I don't get it Cavey, your criticising people for people criticising suppliers, yes the suppliers are not here to defend themselves but you then criticise some for only having 40 posts under their belt (they may be more experienced pinballers, businessmen for all we know so they deserve the same respect) and calling another a turd and possibly myself as I publicly stated who I prefer to use. We know you are passionate but come on you are being a keyboard commando as well now.
We all know Mark and Wayne have some unique gear and it is there if we need it, we all know that their service can be good but I think a few people are stating the obvious that their prices are not the greatest and there are other options out there which I am sure they know as well.
I agree calling people or writing a calm email is the best approach and calmly solving issues is definitely worth a try but starting a thread to flame an unknown but known someone isn't going to help the cause as word gets around.
I am not defending Mark but sure he is struggling due to his extremely sick wife as that must mess him up as there must be times that he just wants to close the door and be with her.
So we are all people and make mistakes, treat it that way and things may go your way and if people are not understanding, show your standpoint with your wallet and go to another supplier.
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What is the point ofe putting somebody on ignore is you guys keep quoting him ?????
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And I assume that Miss cupcake is me
I am going to report this as it is personal abuse
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And I have attacked nobody in this thread
All businesses need to be professional
I hate lurkers that read on one forum and comment on another
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What is the point ofe putting somebody on ignore is you guys keep quoting him ?????
..And no doubt done through multiple accounts!
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Wow! Well firstly I have (& had at the time of my post) read every single post in the thread. I can assure you, Caveoftreasures, that I am far from ignorant. And I know a hell of a lot about business. The original poster & every other post besides yours had every right to comment on their experiences with the domestic suppliers & their preferred suppliers. And if anyone walked into a business & was beaten up then I hope he or she had the good sense to ensure assault charges were laid against those that perpetrated the beating - no matter what was said. The OP did not call any individual a name - merely used a common expression to emphasise he was very disappointed with the service at a particular business. Yes I am fairly new to this forum, but I can say I have noticed respect & care of others by every member with, sadly, one exception - you.
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Ahh dear. Same old rubbish over and over.
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My experience with pinball spare parts supply in Australia is that it is expensive & slow. That's why I now buy overseas. It won't be long until a serious competitor sees the huge margins & changes the domestic pinball spares business landscape. It took way less than my 40 posts to lean towards the notion that Caveoftreasures may be a turd himself & also a few sandwiches short of a picnic. Caveoftreasures I challenge you to disprove you are a goose, noting it will be tough as you will have to unravel 6000+ posts of meaningless babble & insults. That's a public challenge.
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My experience with pinball spare parts supply in Australia is that it is expensive & slow. That's why I now buy overseas. It won't be long until a serious competitor sees the huge margins & changes the domestic pinball spares business landscape. It took way less than my 40 posts to lean towards the notion that Caveoftreasures may be a turd himself & also a few sandwiches short of a picnic. Caveoftreasures I challenge you to disprove you are a goose, noting it will be tough as you will have to unravel 6000+ posts of meaningless babble & insults. That's a public challenge.
Challenge accepted in this case.
One line summation of 6000 plus posts:
I hold permanent grudges against people online who publicly refuse to kowtow to my opinions on issues that no reasonable person would take personally.
Andy, I agree with you about the picnic comment and I've made this observation before. Clearly there are some unrelated ongoing personal/psychological issues.
Obviously it doesn't excuse his completely disproportionate reaction, but it does go a long way to explaining it.
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The issue that the OP raised has been dealt with by the supplier.
Well done to the OP for raising the issue - it seems it was not just the OP who had experienced issues, and this thread has possibly gone some way to helping the supplier improve its service.
Given some of the other comments we think its time for the thread to be shut.