The Aussie Pinball Arcade
Aussie Pinball Forums => Spare Parts => Sales and Services => RTBB => Topic started by: Strangeways on July 08, 2015, 11:51:05 AM
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I'd like to address a few questions we are asked often ;
"why don't you accept Paypal".
The answer to that is on the RTBB website under the "Payment and Shipping Terms" page ;
"We also accept payments through PayPal ***( buyer pays all fees) (sent to paypal@rtbb.com.au)."
So buyers can use Paypal - as long as the buyer pays the fees. How do most business' recover the Paypal fees ? They raise prices or add "handling Fees". We won't do that. Most customers still use Direct Deposits, so it would be unfair to do that to them. These days, Direct Deposits can happen within hours.
"Can I drop in and order parts"
No. We are not a shopfront and we allocate a certain number of hours for parts picking, packing, banking, re ordering and posting.
"Can I pick up the parts"
Yes. Once we have picked your parts, you can pick them up and pay COD. You need to call in advance to organize a time.
Where are you located ?
Unit 6, 24 Brand Drive Thomastown 3074
Phone - (03) 90425044
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Yay - PayPus!!
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What about credit cards?
It does not cost much to operate
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Yay - PayPus!!
Thought you might like that !
The FIRST Paypal issue and we will remove it as a payment option. Having said that, we have had only one issue where a customer "paid" us via DD but it never arrived. The convenient screen capture had their banking info - but not ours !
What about credit cards?
It does not cost much to operate
EFTPOS and CC - Maybe. There's a lot involved and at this point we want to keep RTBB running the same as it was before without complicating it with more options. They are good for the customer, but at this point, RTBB is almost a full time job and "when" it grows we will look at modernizing the website and streamlining the payment side of things.
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I doubt you will have any issues with Australian/New Zealand buyers using PayPus - I never have.
It's impatient overseas buyers who think the items will magically transport themselves into their postbox within a few days. When they don't a PayPus dispute is initiated (usually with no consultation to me) and this process is actually encouraged and recommended by PayPus themselves and I see that as part of the problem. Some logic should come in at this point and PayPus should not even allow a dispute to be raised for (say) 30 days after purchase.
The main problem is, to respond to a dispute is very time consuming as well as annoying and in almost all cases completely unnecessary.
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I can't believe I'm going to say this Nino but will Mikes balls appear on the RTBB site?
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Mike's Balls have arrived at RTBB via Tony in QLD. You can purchase before they are loaded on to the RTBB website - I just need to confirm the sales price.
His balls arrived in neat little boxes of eight with a cloth. %$%
I can't believe I'm going to say this Nino but will Mikes balls appear on the RTBB site?
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Nino, just an opinion, but given I want RTBB to smash the Oz competitors, I think credit card payment would be worth exploring. I do understand you not wanting to complicate things though.
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Nino, just an opinion, but given I want RTBB to smash the Oz competitors, I think credit card payment would be worth exploring. I do understand you not wanting to complicate things though.
We opened the door for paypal, but CC will be another overhead that will create even more of a backlog for me. The amount of time picking, packing, banking and posting is only one side of the coin. There's the hours of keeping stock levels up, ordering parts, talking to suppliers that want RTBB to distribute their products. It all adds up. I need to keep focused on the pinball restoration side of my business. Hiring more people is not the answer - I wanted to do this because I enjoy it. I don't want to grow it into a corporation - I just want fair prices and happy customers !
With direct Deposits - the same bank = same day. Paypal and CC can introduce fraud. That's something I don't want to deal with !
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Nino, some very honest feedback.
I never used RTBB in the past because it did not offer credit card or PayPal.
Any business in 2015 must be modernised or you will lose business hand over foot.
Secondly, after running my own business for the past 25 years and turning over millions of dollars per annum in the good years, my advice is that you MUST hire staff and grow for both RTBB and your Aust Pinball Restoration business because being a one man band in any business is a recipe for disaster in both efficiency and profit as well as gross turnover. Letting go and getting in help, contractor paid or salary will be an instant smart decision the moment you do it. Then u will say it was the best decision or decisions you ever made.
Start by getting a contractor in a few days a week then move to full time employment.
Delegating and teaming up is the most successful way to keep a business alive and growing.
I can only speak from 25 years of running my own businesses in highly competitive environments and being profitable and at the top of the game cause I took advice from people who had more experience than me in the early years.
I hope to see your two businesses succeed.
I never had a backlog and I never turned away a customer from day one cause I took the plunge and trusted others to work with and for me.
Staff will fix all your issues.
If I didn't think my advice wasn't helpful to anyone starting out in business I wouldn't be sincerely offering what I feel is honest advice or feedback. Hope it helps.
For the record, I am proud of what you have already achieved with APR and RTBB. Well done mate.
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but Nino is happy the way he is
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I like the way you're running things Nino ^^^
Great prices and even better service, you don't need anything else to bring in the customers.
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Nino, some very honest feedback.
I never used RTBB in the past because it did not offer credit card or PayPal.
Any business in 2015 must be modernised or you will lose business hand over foot.
Secondly, after running my own business for the past 25 years and turning over millions of dollars per annum in the good years, my advice is that you MUST hire staff and grow for both RTBB and your Aust Pinball Restoration business because being a one man band in any business is a recipe for disaster in both efficiency and profit as well as gross turnover. Letting go and getting in help, contractor paid or salary will be an instant smart decision the moment you do it. Then u will say it was the best decision or decisions you ever made.
Start by getting a contractor in a few days a week then move to full time employment.
Delegating and teaming up is the most successful way to keep a business alive and growing.
I can only speak from 25 years of running my own businesses in highly competitive environments and being profitable and at the top of the game cause I took advice from people who had more experience than me in the early years.
I hope to see your two businesses succeed.
I never had a backlog and I never turned away a customer from day one cause I took the plunge and trusted others to work with and for me.
Staff will fix all your issues.
If I didn't think my advice wasn't helpful to anyone starting out in business I wouldn't be sincerely offering what I feel is honest advice or feedback. Hope it helps.
For the record, I am proud of what you have already achieved with APR and RTBB. Well done mate.
Where do I start ?
Money is no measure of success, unless you are driven by greed or ego.
The largest pinball parts supplier on the planet does not offer Paypal or Credit Card. They don't seem to be disadvantaged in any way.
I can't be losing business as every month just keeps getting better. There has been a steady increase in order and new customers. The most respected dealers, restorers and hobbyists buy from RTBB. That means more to me than profits.
I think you entirely miss the business model I have adopted. I'm not interested in turning over billions, I'm not interested in becoming an ego driven and self promoting pinball personality. My closest pinball friends know my financial situation. I don't need to big note myself or grow either business to earn respect. I measure my success on the completed machines, the genuine parts we supply, and the smile on the face of the pinball collector.
APR will not employ another pinball restorer. That will never happen. The moment I do that, I'm just another dealer - and I've been avoiding that stigmata since I started. You know what, I constantly have currently employed techs at other business' asking to work for me. I'm not interested in growing APR or RTBB. I worked for 24 years in a highly technical IT role at the height of the IT boom. I've put all that back into APR and RTBB. When you enter my building, EVERYTHING not owned by customers is owned by me.
I will run APR the way that is working for me - Yes - I'm behind - I have well over 4 years of CUSTOMER restoration work - You know what - people WILL wait.
I will run RTBB the way Greg ran it - with honesty and integrity - and providing the pinball community with genuine product and realistic prices.
My customers (RTBB and APR) are happy. We have business relationships with the best people in the industry. That's what makes me happy.
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Nicely stated Strangeways.
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Elegantly stated Nino, ^^^
How to run your business by XYZ...oh wait its yours, run it how you like!
BTW have an order coming soon, and hope you still have a few packs of 'Mikes balls' left.
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I don't think not having Paypal is a disadvantage really.
What would be handy is auto freight calculation.
That would speed up the process and save time for Nino???
How does that work on other sites?
How does it work it out the correct postage?
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Nino, some very honest feedback.
I never used RTBB in the past because it did not offer credit card or PayPal.
Any business in 2015 must be modernised or you will lose business hand over foot.
Secondly, after running my own business for the past 25 years and turning over millions of dollars per annum in the good years, my advice is that you MUST hire staff and grow for both RTBB and your Aust Pinball Restoration business because being a one man band in any business is a recipe for disaster in both efficiency and profit as well as gross turnover. Letting go and getting in help, contractor paid or salary will be an instant smart decision the moment you do it. Then u will say it was the best decision or decisions you ever made.
Start by getting a contractor in a few days a week then move to full time employment.
Delegating and teaming up is the most successful way to keep a business alive and growing.
I can only speak from 25 years of running my own businesses in highly competitive environments and being profitable and at the top of the game cause I took advice from people who had more experience than me in the early years.
I hope to see your two businesses succeed.
I never had a backlog and I never turned away a customer from day one cause I took the plunge and trusted others to work with and for me.
Staff will fix all your issues.
If I didn't think my advice wasn't helpful to anyone starting out in business I wouldn't be sincerely offering what I feel is honest advice or feedback. Hope it helps.
For the record, I am proud of what you have already achieved with APR and RTBB. Well done mate.
Where do I start ?
Money is no measure of success, unless you are driven by greed or ego.
The largest pinball parts supplier on the planet does not offer Paypal or Credit Card. They don't seem to be disadvantaged in any way.
I can't be losing business as every month just keeps getting better. There has been a steady increase in order and new customers. The most respected dealers, restorers and hobbyists buy from RTBB. That means more to me than profits.
I think you entirely miss the business model I have adopted. I'm not interested in turning over billions, I'm not interested in becoming an ego driven and self promoting pinball personality. My closest pinball friends know my financial situation. I don't need to big note myself or grow either business to earn respect. I measure my success on the completed machines, the genuine parts we supply, and the smile on the face of the pinball collector.
APR will not employ another pinball restorer. That will never happen. The moment I do that, I'm just another dealer - and I've been avoiding that stigmata since I started. You know what, I constantly have currently employed techs at other business' asking to work for me. I'm not interested in growing APR or RTBB. I worked for 24 years in a highly technical IT role at the height of the IT boom. I've put all that back into APR and RTBB. When you enter my building, EVERYTHING not owned by customers is owned by me.
I will run APR the way that is working for me - Yes - I'm behind - I have well over 4 years of CUSTOMER restoration work - You know what - people WILL wait.
I will run RTBB the way Greg ran it - with honesty and integrity - and providing the pinball community with genuine product and realistic prices.
My customers (RTBB and APR) are happy. We have business relationships with the best people in the industry. That's what makes me happy.
I gave u honest friendly advice and you made some suggested and implied personal personality put downs.
I felt that was poor form.
If u think people are going to wait 4 years and not go elsewhere and spend their $ with other companies, well that's certainly an opinion but a dellusional one to me in utmost respect.
That's not business success to me or providing a service, because as it stands, a company 2 or 4 years behind is not providing or able to provide a service at all to anyone.
If your idea of running a business is staying a one mand band forever, then that's your choice. Go for it.
But you might as well have a email auto direction and a answering machine that says "sorry, we can't help you, ring back in 4 years".
The pinball company overseas that doesn't take PayPal or credit card is a joke to me because they have never got a cent from me in 7 years cause they are not modern and won't take customer feedback. It's 2015, not 1970.
Good luck with RTBB and APR.
My last point. Business isn't always about making huge profits. Business is about making customers happy.
You can't make people happy if they don't accept outdated payment non options and you can't make people happy with 4 year waiting lists.
JJP ruined their name forever because they were so far behind and being patient is one thing, but turning into a skeleton is another thing.
Ferrari is seen as the best of the best when it comes to beautiful top end cars.
But even Ferrari doesn't only employ only one person worldwide.
I felt I gave you honest respectful advice to help.
I didn't think I got a respectful reply.
I am sure I won't lose any sleep and I am sure you won't lose any sleep either.
Hope it all works out for you Nino.
No use us debating the issue. It seems you have everything totally under control.
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I have always had a very positive experience dealing with RTTB.
Thanks Nino for continuing the good work Greg started.
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I gave u honest friendly advice and you made some suggested and implied personal personality put downs.
I felt that was poor form.
If u think people are going to wait 4 years and not go elsewhere and spend their $ with other companies, well that's certainly an opinion but a dellusional one to me in utmost respect.
That's not business success to me or providing a service, because as it stands, a company 2 or 4 years behind is not providing or able to provide a service at all to anyone.
If your idea of running a business is staying a one mand band forever, then that's your choice. Go for it.
But you might as well have a email auto direction and a answering machine that says "sorry, we can't help you, ring back in 4 years".
The pinball company overseas that doesn't take PayPal or credit card is a joke to me because they have never got a cent from me in 7 years cause they are not modern and won't take customer feedback. It's 2015, not 1970.
Good luck with RTBB and APR.
My last point. Business isn't always about making huge profits. Business is about making customers happy.
You can't make people happy if they don't accept outdated payment non options and you can't make people happy with 4 year waiting lists.
JJP ruined their name forever because they were so far behind and being patient is one thing, but turning into a skeleton is another thing.
Ferrari is seen as the best of the best when it comes to beautiful top end cars.
But even Ferrari doesn't only employ only one person worldwide.
I felt I gave you honest respectful advice to help.
I didn't think I got a respectful reply.
I am sure I won't lose any sleep and I am sure you won't lose any sleep either.
Hope it all works out for you Nino.
No use us debating the issue. It seems you have everything totally under control.
Plenty of companies thrive without Paypal, only starts to become an issue when selling overseas
PBR don't accept Paypal probably because they don't have to, I am sure they are quite happy with the huge American market and not too fussed about a few sparse orders to a few skippys.
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Nino, some very honest feedback.
I never used RTBB in the past because it did not offer credit card or PayPal.
Any business in 2015 must be modernised or you will lose business hand over foot.
Secondly, after running my own business for the past 25 years and turning over millions of dollars per annum in the good years, my advice is that you MUST hire staff and grow for both RTBB and your Aust Pinball Restoration business because being a one man band in any business is a recipe for disaster in both efficiency and profit as well as gross turnover. Letting go and getting in help, contractor paid or salary will be an instant smart decision the moment you do it. Then u will say it was the best decision or decisions you ever made.
Start by getting a contractor in a few days a week then move to full time employment.
Delegating and teaming up is the most successful way to keep a business alive and growing.
I can only speak from 25 years of running my own businesses in highly competitive environments and being profitable and at the top of the game cause I took advice from people who had more experience than me in the early years.
I hope to see your two businesses succeed.
I never had a backlog and I never turned away a customer from day one cause I took the plunge and trusted others to work with and for me.
Staff will fix all your issues.
If I didn't think my advice wasn't helpful to anyone starting out in business I wouldn't be sincerely offering what I feel is honest advice or feedback. Hope it helps.
For the record, I am proud of what you have already achieved with APR and RTBB. Well done mate.
Where do I start ?
Money is no measure of success, unless you are driven by greed or ego.
The largest pinball parts supplier on the planet does not offer Paypal or Credit Card. They don't seem to be disadvantaged in any way.
I can't be losing business as every month just keeps getting better. There has been a steady increase in order and new customers. The most respected dealers, restorers and hobbyists buy from RTBB. That means more to me than profits.
I think you entirely miss the business model I have adopted. I'm not interested in turning over billions, I'm not interested in becoming an ego driven and self promoting pinball personality. My closest pinball friends know my financial situation. I don't need to big note myself or grow either business to earn respect. I measure my success on the completed machines, the genuine parts we supply, and the smile on the face of the pinball collector.
APR will not employ another pinball restorer. That will never happen. The moment I do that, I'm just another dealer - and I've been avoiding that stigmata since I started. You know what, I constantly have currently employed techs at other business' asking to work for me. I'm not interested in growing APR or RTBB. I worked for 24 years in a highly technical IT role at the height of the IT boom. I've put all that back into APR and RTBB. When you enter my building, EVERYTHING not owned by customers is owned by me.
I will run APR the way that is working for me - Yes - I'm behind - I have well over 4 years of CUSTOMER restoration work - You know what - people WILL wait.
I will run RTBB the way Greg ran it - with honesty and integrity - and providing the pinball community with genuine product and realistic prices.
My customers (RTBB and APR) are happy. We have business relationships with the best people in the industry. That's what makes me happy.
I gave u honest friendly advice and you made some suggested and implied personal personality put downs.
I felt that was poor form.
If u think people are going to wait 4 years and not go elsewhere and spend their $ with other companies, well that's certainly an opinion but a dellusional one to me in utmost respect.
That's not business success to me or providing a service, because as it stands, a company 2 or 4 years behind is not providing or able to provide a service at all to anyone.
If your idea of running a business is staying a one mand band forever, then that's your choice. Go for it.
But you might as well have a email auto direction and a answering machine that says "sorry, we can't help you, ring back in 4 years".
The pinball company overseas that doesn't take PayPal or credit card is a joke to me because they have never got a cent from me in 7 years cause they are not modern and won't take customer feedback. It's 2015, not 1970.
Good luck with RTBB and APR.
My last point. Business isn't always about making huge profits. Business is about making customers happy.
You can't make people happy if they don't accept outdated payment non options and you can't make people happy with 4 year waiting lists.
JJP ruined their name forever because they were so far behind and being patient is one thing, but turning into a skeleton is another thing.
Ferrari is seen as the best of the best when it comes to beautiful top end cars.
But even Ferrari doesn't only employ only one person worldwide.
I felt I gave you honest respectful advice to help.
I didn't think I got a respectful reply.
I am sure I won't lose any sleep and I am sure you won't lose any sleep either.
Hope it all works out for you Nino.
No use us debating the issue. It seems you have everything totally under control.
Groundhog day..
OK - point out where I "made some suggested and implied personal personality put downs". I have no idea what you are talking about. In addition - to whom ?
"If u think people are going to wait 4 years and not go elsewhere and spend their $ with other companies, well that's certainly an opinion but a dellusional one to me in utmost respect.
That's not business success to me or providing a service, because as it stands, a company 2 or 4 years behind is not providing or able to provide a service at all to anyone. "
I'm delusional ?
Are you questioning my business ?
You know NOTHING about the way to run a successful Pinball Restoration business. People do wait, and many of them are on this forum. Many of them bring me games that were "fully done up" by so called "professionals". Many of them brought me "Christmas pins" that were rushed out and looked like they were shopped out by back packers. What is "successful" by your measures is nothing even close to what reality is.
"You can't make people happy if they don't accept outdated payment non options and you can't make people happy with 4 year waiting lists. "
That is laughable. Just because you don't want to do business with them, they are "outdated". As I've explained over and over, people ARE waiting years. They know EXACTLY what they are getting. Better to wait 4 years than have a machine that has 4 years worth of faults.
No use in debating, but I'm sure you will continue.
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I have always had a very positive experience dealing with RTTB.
Thanks Nino for continuing the good work Greg started.
Thanks for the kind words. I just finished off this weeks backlog, and now I need to sit down and order more ramps @@^
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Fair point Boots. That company has been going for decades and he gets by on his old customer base.
But if PRB started as a brand new company today, they would certainly and dramatically fail with their outdated business model.
If you can't pay with a few clicks, then it just becomes too hard for new customers.
In order to pay PBR, you have to study a dozen forum posts and you are still left scratching your head.
Most of my customers pay by credit card and some PayPal. It really is fast for both sides of the transaction.
It's also very secure for both parties.
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I gave u honest friendly advice and you made some suggested and implied personal personality put downs.
I felt that was poor form.
If u think people are going to wait 4 years and not go elsewhere and spend their $ with other companies, well that's certainly an opinion but a dellusional one to me in utmost respect.
That's not business success to me or providing a service, because as it stands, a company 2 or 4 years behind is not providing or able to provide a service at all to anyone.
If your idea of running a business is staying a one mand band forever, then that's your choice. Go for it.
But you might as well have a email auto direction and a answering machine that says "sorry, we can't help you, ring back in 4 years".
The pinball company overseas that doesn't take PayPal or credit card is a joke to me because they have never got a cent from me in 7 years cause they are not modern and won't take customer feedback. It's 2015, not 1970.
Good luck with RTBB and APR.
My last point. Business isn't always about making huge profits. Business is about making customers happy.
You can't make people happy if they don't accept outdated payment non options and you can't make people happy with 4 year waiting lists.
JJP ruined their name forever because they were so far behind and being patient is one thing, but turning into a skeleton is another thing.
Ferrari is seen as the best of the best when it comes to beautiful top end cars.
But even Ferrari doesn't only employ only one person worldwide.
I felt I gave you honest respectful advice to help.
I didn't think I got a respectful reply.
I am sure I won't lose any sleep and I am sure you won't lose any sleep either.
Hope it all works out for you Nino.
No use us debating the issue. It seems you have everything totally under control.
Plenty of companies thrive without Paypal, only starts to become an issue when selling overseas
PBR don't accept Paypal probably because they don't have to, I am sure they are quite happy with the huge American market and not too fussed about a few sparse orders to a few skippys.
Direct Deposits can be in the RTBB bank account same day. Only one issue in hundreds of payments where a buyer paid into the wrong account by accident.
Paypal - Already had 2 customers claim they had paid into my Paypal account - but nothing was there !
Credit Card - Only been asked once or twice. Less than 1% of customers seem to want to use this payment option.
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Nino. Don't worry about it. We must have misunderstood each other.
As I said in my first post, I am proud of what you have done so far with RTBB and APR.
We just do things differently in business and probably always will. No big deal.
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Cavey, you want to help Nino?
Stop waisting his time on this forum
If Nino had to cut back, he could close this forum down, or restrict it to the technical and restoration sections
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... or restrict it to the technical and restoration sections
Believe me Pete, we have often discussed this very thing. Would likely resolve a lot of issues.
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Good on you Nino for running YOUR businesses the way that you want to and the values that you see are important. Like you say, your customers know what they get with you and they are prepared to wait and in the case of RTBB, use the payment methods offered.
I don't employ anyone in my business apart from my brother and our wives and don't take on any new clients (as my clients are regulars) Some would say I am crazy for not employing more and taking on more clients, but do I care?, no because I run my business the way I want to.
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"Staff will fix all your issues"
Yes like raising the overall cost of doing business, which will inevitably have to be passed on to the end consumer in the form of price increases on goods.
There is a fundamental reason that both PBR in the US and RTBB in Aus consistently have the most competitive prices on parts in their respective countries and that is they keep the overhead costs of doing business as streamlined as possible.
Keep running your business as you see fit, Strangeways. I for one, hope the model you have adopted doesn't change in the foreseeable future. ^^^
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I can think of a case of having to wait and I think the organization has a few staff but maybe they can help our unemployment situation by employing all of them.....NBN......I don't have it.......but then again Optus, Voda, mr everyone else offering adsl (forget about adsl2) who do not offer me such a service.....they must be on the way out.......oh maybe such services aren't around in outback places like mine.......wait I'm only 20mins from melb cbd????? I don't think these guys mind missing my biz.....after all I am only one in 24mil and I don't think I'm that important to the world really.
Hey Nino how's your internet?
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With all due respect Nino, I think the cavemeister may have some valid points.
The payment options may well have worked in the past but this is 2015 and you do have to move with the times. Paypal is great.. as a supplier it is even better. Anyone that doesn't receive their goods instantly can make a claim against you ( instead of talking directly). Paypal will instantly freeze your Paypal account and all its funds until you manage to get the buyer to email them and state categorically that they do actually have the goods. Signed signatures as proof of delivery are useless in this instance... only direct communication from the buyer will see your funds released a couple of days later.
Come on man.. move with the times!
Now then.. 4 year waiting lists for restoration work. Of course this is totally unacceptable. Only top end USA restorers have these kind of waiting times. Im sure I don't have to remind you that this is AUSTRALIA. A quick check of the world map on your part would address this issue.
So how do you cut down waiting times?.. Its very simple.
You do need staff and a process to restore these machines. Once you have streamlined the process to a semi mass production level, then you wont have to stress over the quality too much. Substandard work is totally acceptable in this instance.
Take a look at Stern ( or even Toyota!).. they are massive and have been making machines for a few decades now. They have issues with the clear coat process, but remember... this is mass produced and as such we, the customer, fully accept that standards will drop once the process is streamlined. Stern are top of the pile Nino - you really should follow their lead my friend.
Owning the premises and all within it... very poor business move on your part. Again, we could take Sterns lead here and acquire a larger factory. The costs of this and the extra office staff can be directly passed onto the customer and remember, if you drop your standards a bit to move these machines out the door then its like making profits on profits! Win win situation!... what business wouldn't want to do that?
Business advice is given freely here and your refusal to adjust your model to suit says more about your personality than anything else. I am not kidding when I tell you that there are people on here who have made MILLIONS over the years and have bought at least 50 PINBALL MACHINES with the money!!... all at sub market value due to great business acumen.
How many machines do you own Nino? What price did you pay? Are you operating them 24/7 365 days a year? Are they making $10 trillion dollars a day for you?
All food for thought my friend... don't choke will you?
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With all due respect Nino, I think the cavemeister may have some valid points.
The payment options may well have worked in the past but this is 2015 and you do have to move with the times. Paypal is great.. as a supplier it is even better. Anyone that doesn't receive their goods instantly can make a claim against you ( instead of talking directly). Paypal will instantly freeze your Paypal account and all its funds until you manage to get the buyer to email them and state categorically that they do actually have the goods. Signed signatures as proof of delivery are useless in this instance... only direct communication from the buyer will see your funds released a couple of days later.
Come on man.. move with the times!
Now then.. 4 year waiting lists for restoration work. Of course this is totally unacceptable. Only top end USA restorers have these kind of waiting times. Im sure I don't have to remind you that this is AUSTRALIA. A quick check of the world map on your part would address this issue.
So how do you cut down waiting times?.. Its very simple.
You do need staff and a process to restore these machines. Once you have streamlined the process to a semi mass production level, then you wont have to stress over the quality too much. Substandard work is totally acceptable in this instance.
Take a look at Stern ( or even Toyota!).. they are massive and have been making machines for a few decades now. They have issues with the clear coat process, but remember... this is mass produced and as such we, the customer, fully accept that standards will drop once the process is streamlined. Stern are top of the pile Nino - you really should follow their lead my friend.
Owning the premises and all within it... very poor business move on your part. Again, we could take Sterns lead here and acquire a larger factory. The costs of this and the extra office staff can be directly passed onto the customer and remember, if you drop your standards a bit to move these machines out the door then its like making profits on profits! Win win situation!... what business wouldn't want to do that?
Business advice is given freely here and your refusal to adjust your model to suit says more about your personality than anything else. I am not kidding when I tell you that there are people on here who have made MILLIONS over the years and have bought at least 50 PINBALL MACHINES with the money!!... all at sub market value due to great business acumen.
How many machines do you own Nino? What price did you pay? Are you operating them 24/7 365 days a year? Are they making $10 trillion dollars a day for you?
All food for thought my friend... don't choke will you?
paypal are great even for the buyer...I can't use my cc via paypal because I put through a dispute against them via my bank. Now they tell me its my bank who has put a stop on it.....not the case liar lair pants on fire paypal.
I too believe we all should owe as much money as possible. Nino should buy the Toyota factory in Altona and hire Mexicans......hello to all my Hispanic friends come out from under your beds
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Must be something in the Queensland water supply
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Must be something in the Queensland water supply
Nah - pie & peas....... ^^^
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With all due respect Nino, I think the cavemeister may have some valid points.
The payment options may well have worked in the past but this is 2015 and you do have to move with the times. Paypal is great.. as a supplier it is even better. Anyone that doesn't receive their goods instantly can make a claim against you ( instead of talking directly). Paypal will instantly freeze your Paypal account and all its funds until you manage to get the buyer to email them and state categorically that they do actually have the goods. Signed signatures as proof of delivery are useless in this instance... only direct communication from the buyer will see your funds released a couple of days later.
Come on man.. move with the times!
Now then.. 4 year waiting lists for restoration work. Of course this is totally unacceptable. Only top end USA restorers have these kind of waiting times. Im sure I don't have to remind you that this is AUSTRALIA. A quick check of the world map on your part would address this issue.
So how do you cut down waiting times?.. Its very simple.
You do need staff and a process to restore these machines. Once you have streamlined the process to a semi mass production level, then you wont have to stress over the quality too much. Substandard work is totally acceptable in this instance.
Take a look at Stern ( or even Toyota!).. they are massive and have been making machines for a few decades now. They have issues with the clear coat process, but remember... this is mass produced and as such we, the customer, fully accept that standards will drop once the process is streamlined. Stern are top of the pile Nino - you really should follow their lead my friend.
Owning the premises and all within it... very poor business move on your part. Again, we could take Sterns lead here and acquire a larger factory. The costs of this and the extra office staff can be directly passed onto the customer and remember, if you drop your standards a bit to move these machines out the door then its like making profits on profits! Win win situation!... what business wouldn't want to do that?
Business advice is given freely here and your refusal to adjust your model to suit says more about your personality than anything else. I am not kidding when I tell you that there are people on here who have made MILLIONS over the years and have bought at least 50 PINBALL MACHINES with the money!!... all at sub market value due to great business acumen.
How many machines do you own Nino? What price did you pay? Are you operating them 24/7 365 days a year? Are they making $10 trillion dollars a day for you?
All food for thought my friend... don't choke will you?
Mate, where do I send the bill for my new keyboard? Milk and cornflakes everywhere!! #*#
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With all due respect Nino, I think the cavemeister may have some valid points.
The payment options may well have worked in the past but this is 2015 and you do have to move with the times. Paypal is great.. as a supplier it is even better. Anyone that doesn't receive their goods instantly can make a claim against you ( instead of talking directly). Paypal will instantly freeze your Paypal account and all its funds until you manage to get the buyer to email them and state categorically that they do actually have the goods. Signed signatures as proof of delivery are useless in this instance... only direct communication from the buyer will see your funds released a couple of days later.
Come on man.. move with the times!
Now then.. 4 year waiting lists for restoration work. Of course this is totally unacceptable. Only top end USA restorers have these kind of waiting times. Im sure I don't have to remind you that this is AUSTRALIA. A quick check of the world map on your part would address this issue.
So how do you cut down waiting times?.. Its very simple.
You do need staff and a process to restore these machines. Once you have streamlined the process to a semi mass production level, then you wont have to stress over the quality too much. Substandard work is totally acceptable in this instance.
Take a look at Stern ( or even Toyota!).. they are massive and have been making machines for a few decades now. They have issues with the clear coat process, but remember... this is mass produced and as such we, the customer, fully accept that standards will drop once the process is streamlined. Stern are top of the pile Nino - you really should follow their lead my friend.
Owning the premises and all within it... very poor business move on your part. Again, we could take Sterns lead here and acquire a larger factory. The costs of this and the extra office staff can be directly passed onto the customer and remember, if you drop your standards a bit to move these machines out the door then its like making profits on profits! Win win situation!... what business wouldn't want to do that?
Business advice is given freely here and your refusal to adjust your model to suit says more about your personality than anything else. I am not kidding when I tell you that there are people on here who have made MILLIONS over the years and have bought at least 50 PINBALL MACHINES with the money!!... all at sub market value due to great business acumen.
How many machines do you own Nino? What price did you pay? Are you operating them 24/7 365 days a year? Are they making $10 trillion dollars a day for you?
All food for thought my friend... don't choke will you?
Did choke. Muesli all over keyboard !
Paypal do have this offer of $99 for this hand held device that swipes CC and Debit cards. I assume that this would be good for purchases and also ensure payments for goods via the buyer's bank go directly to the seller's paypal account (rather than their bank). So I wonder how long this will last until Paypal add fees (the promotion says "free" - but we all know what that really means !)
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I will state it here so that when it happens this post can be referred to in the future:
PayPal are the shiftiest "banking" organisation that ever crawled the earth - total scum acting with total disregard for buyers AND sellers. Their TOS do not give a TOSS about anyone but themselves in EVERY case.
Mark my words, they WILL become the target and focus of a Government investigation and WILL be forced to change their ways or be run out of the country! Sooner the better IMO.
It will only take someone who is an official or parliamentarian (or their son/daughter/wife/brother) to be dudded by PayPus just like many of us have here and heads will roll.
An investigation might find they are "pretending" to be a bank and therefore acting illegally or that they are charging unconscionable fees or have outrageous terms - don't think it's possible? Really? Just look at the investigations currently into credit card company/bank fees - the outcome of that will be interesting.
How about CabCharge? I was involved for several years with this scum company also and campaigned for action against them, guess what, several Australian states actually passed legislation HALVING the fees they could charge and they were fined millions of dollars for their grubby tricks.
It will be PayPals turn soon and I will be cheering from the rooftop when they are brought to account.
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I hope the govt sort out the bigger issues facing this country first.
*%*
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I hope the govt sort out the bigger issues facing this country first.
*%*
Like unemployment - and Strangeways' refusal to hire anyone will be squarely in their sights!!
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I hope the govt sort out the bigger issues facing this country first.
*%*
Like unemployment - and Strangeways' refusal to hire anyone will be squarely in their sights!!
:lol
Will work for Beer !
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There are a number of options available, however NONE are fee free.
For a business with an actual shopfront / premises, you can rent a EFTPOS terminal and customers can pay on the spot.
This works if you have a number of customers paying this way, each and every day. But it still costs YOU to have this facility. Many businesses will add the 2% or so when paying by credit to cover the costs.
You can integrate a merchant gateway into your website, to accept CC payments, at a COST.
Again, if you are taking 100s of orders per day, absorbing the costs (and risks associated) into each transaction can be done.
The biggest issue with taking online CC payments is the fact its a CNP (card not present) transaction. For these transactions, many institutions will pass the loss directly back to the vendor. You expose yourself to online fraud.
For overseas transactions, yes CC or PP is realistically the only option.
For purchases within Australia, a bank transfer can be done via several clicks of the mouse.
I assume the vast majority of RTBB's customer base is Australian, not overseas, so bank transfer is a free payment. It reduces chances of fraud to almost zero.
For me, I would much prefer to shop from RTBB with a bank transfer and pay much cheaper prices. But then again I don't live off my credit card or feel the need to. ^^^
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I hope the govt sort out the bigger issues facing this country first.
*%*
I agree with you but they happily sorted out Cabcharge (when it affected someone "high up") and they are on the tail of credit card companies so I predict it won't be long.
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I hope the govt sort out the bigger issues facing this country first.
*%*
I agree with you but they happily sorted out Cabcharge (when it affected someone "high up") and they are on the tail of credit card companies so I predict it won't be long.
Anything to relieve some of the financial stress that middle and lower Australia is feeling is always a good thing.
^^^
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I have changed my mind over Nino taking cards
If he is getting a lot of people picking up orders and wanting to pay , then an Eftpos terminal would be helpful
But if most orders are going out through the post then the extra day to do a bank transfer is acceptable
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With all due respect Nino, I think the cavemeister may have some valid points.
The payment options may well have worked in the past but this is 2015 and you do have to move with the times. Paypal is great.. as a supplier it is even better. Anyone that doesn't receive their goods instantly can make a claim against you ( instead of talking directly). Paypal will instantly freeze your Paypal account and all its funds until you manage to get the buyer to email them and state categorically that they do actually have the goods. Signed signatures as proof of delivery are useless in this instance... only direct communication from the buyer will see your funds released a couple of days later.
Come on man.. move with the times!
Now then.. 4 year waiting lists for restoration work. Of course this is totally unacceptable. Only top end USA restorers have these kind of waiting times. Im sure I don't have to remind you that this is AUSTRALIA. A quick check of the world map on your part would address this issue.
So how do you cut down waiting times?.. Its very simple.
You do need staff and a process to restore these machines. Once you have streamlined the process to a semi mass production level, then you wont have to stress over the quality too much. Substandard work is totally acceptable in this instance.
Take a look at Stern ( or even Toyota!).. they are massive and have been making machines for a few decades now. They have issues with the clear coat process, but remember... this is mass produced and as such we, the customer, fully accept that standards will drop once the process is streamlined. Stern are top of the pile Nino - you really should follow their lead my friend.
Owning the premises and all within it... very poor business move on your part. Again, we could take Sterns lead here and acquire a larger factory. The costs of this and the extra office staff can be directly passed onto the customer and remember, if you drop your standards a bit to move these machines out the door then its like making profits on profits! Win win situation!... what business wouldn't want to do that?
Business advice is given freely here and your refusal to adjust your model to suit says more about your personality than anything else. I am not kidding when I tell you that there are people on here who have made MILLIONS over the years and have bought at least 50 PINBALL MACHINES with the money!!... all at sub market value due to great business acumen.
How many machines do you own Nino? What price did you pay? Are you operating them 24/7 365 days a year? Are they making $10 trillion dollars a day for you?
All food for thought my friend... don't choke will you?
Now there's some left field thinking..... ^^^
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...
For overseas transactions, yes CC or PP is realistically the only option.
For purchases within Australia, a bank transfer can be done via several clicks of the mouse.
I assume the vast majority of RTBB's customer base is Australian, not overseas, so bank transfer is a free payment. It reduces chances of fraud to almost zero.
...
Payment
That captures the point that is being missed. For locals, direct deposit if fine. But having made some overseas purchases for pinball parts that required direct deposit a few years ago, I think I paid a flat fee of $20 for the bank transfer. The banks are completely ripping you off for small purchases. So the difficulty really is about selling to overseas customers - that is what paypal and CC do best. They make it easy for the overseas buyer, even if it means that many customers aren't realising that the exchange rate is where they make their profit (their semi-hidden fee). For overseas purchases: use paypal for small transactions, and direct debit for big transactions.
Waiting list
As for the waiting list issue, I've told a few people that i'm on a 2 year waiting list for a pin. At first I felt a bit silly saying that. Then I realised that its actually a mark of credit to the company that people would wait that long. I suggested to someone to go there, and pointed out that there will be a long waiting list because that person's services were in such high demand, it didn't put that person off, rather it was seen as a vote of confidence. It really depends on the market: People will wait for classic restoration work to be done by the 'eccentric/perfectionist/mad-scientist'; but nobody will wait for a delayed delivery of a NIB pin, and they won't care about who the retailer is.
When I get my restored pin, I'm going to ask for a hidden signature from the 'perfectionist' restorer. If i was to by a NIB pin, as much as I might like the vendor, I have no interest in certifying where I got it from.
...Horses for courses.
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I would have no problem at all waiting for 2-4 yrs for a restored pin from Nino, the work speaks for itself.
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Nino is doing a couple of games for me with one nearing completion, I've seen his work first hand and it is outstanding. I have no issue with the wait as I know it's worth it. Quality and attention to detail is what you find with Nino's restorations and as a customer that is what I'm interested in.
I'm also thankful Nino has picked up where Greg left off with RTBB, great products and service. ^^^