I have used them a dozen times with no hassles. Always wrap properly and use a ten buck tie down to secure machine to pallet. U can't blame a forklift driver if the pinball machine falls off a pallet if the machine isn't strapped down and slides off. I reckon any hassles or bad stories about ego transport are because people didn't prepare the machine properly first.  Also if u try n cheat on the pinball sizing which cheapens the cost etc and u try n claim insurance u will not get paid out, this was a warning I read on their website after a lot of pinheads have tried to cheat the transport company.