Just as a comparison - we occasionally use a major National Carrier at work to send electrical appliances all over the country.

This pack of ABSOLUTE fools breaks 8 out of 10 TV panels we give them- and I mean SMASHED to pieces , have lost LOADS of stuff and at one stage left customers products ( coffee machines ) out in the rain and THEN delivered the drenched boxes to our end user ( who rang me going OFF - obviously ).

before them it was McPhee , before them it was DFE - ALL with "similar" results
This has been happening for 15+  years and we are YET to find a major carrier who can truly grasp the "tough logic" of picking up a box at one place and driving it to another place