Yeah, it defies belief. I Just thought it would be a simple case of going back to the last place it was scanned (Melbourne) and then going from there. Thought I'd found my holy grail (replacement playfield for my Freddy machine) and now it's "lost". It wasn't insured, but have put in two claim forms. They've told me to wait 4-6 weeks for the claims process to take place. Will start contacting them again in four weeks. Ugh!