Hi Guys,
We had a similar problem with a faulty playfield in 2004 with an Elvis Gold. Stern sent a fully populated playfield over as a replacement and the old playfield had to be sent back at Sterns cost. It was just a matterof unplugging the old wiring loom and plugging in the new one. Be sure to get your machine running 100% before you give them the old playfield back. I dont think you will have an issue with this. My advice is to notify Leo firstly with photos and also send a copy of the email to Bruce. He will want to see the pictures and will act promptly with Gary Stern. As mentioned before, it is human made and sometimes things fall through the cracks. May also have been done during the clear coat process and not reacted straight away.
All will be sorted, I am quite sure of this!
Regards Joe
