All Stern agents in Australia buy directly from Bruce at AMD, and all warranty issues go directly to AMD from all Stern agents. I was told this by AMD directly yesterday.
AMD is the representative for STERN in Australia.
This is correct. As agents we try to rectify any problems in house. If it is a major issue, we have to refer this to AMD(Bruce) who in turn acts on it with Stern (Gary). I have never had any major issues to date(touch wood). I have however kept 2 Bib and 2 Ltbr machines myself in the event that I am not happy with any machine in my container. If it happens that a machine is problematic and doesnt meet up to my standards, then I will sacrafice my own personal machine for my customers. I cant do any more than that. Other dealers probably would of thought along the same lines but due to the demand and pressure from customers were not able to do this. Will wait and see what happens in the coming weeks when they arrive. I feel for silverball and I am sure Leo will sort it out. Furthermore, should these machines not be required as replacement machines, they are not for sale as will be kept for my kids.
Regards Joe
