Sent a message of disappointment to Stern and had Gary respond. Been a week today, and while others enjoy their machines,mine sit idle.

Have you taken the machines back to the Stern dealer you purchased them from ?  If so, couldnt the Stern dealer have carried out the repairs by now, over the last one x week ?   It doesnt make sense to me contacting the USA when there is a perfect Australian Stern dealer located in both Melbourne and Sydney who have all the resources to fix both machines. Ther USA are only going to refer you to the local Stern agent anyway.

I would love to know what all these faults are and would like to see some photos, as I am sure others wouldnt mind either.
If anything, other ACDC owners can use the information and have it on file incase they have an issue.
Can u list the faults and take some photos ?