What can I say about this bloke, Mark Schneider, what a piece of work!  If you intend to buy anything from him, be very very careful. He has more moves than a can of worms and will intentionally try and shaft you if he can make more money out of it for himself.

Don't be fooled by his email reply posted above.  He is a snake!  Let me explain why I say this....

I once purchased a Haunted House backglass from him, paid and received it in a timely fashion.  From there it was all down hill, it was a perspex reproduction that looked dreadful when backlit in a game.  I contacted him and asked for a refund or replacement.  He ignored my emails initially until I stepped it up a bit with a similar line as yourself, talking about his reputation and how he should do right by our sale etc etc. 

He then conned me big time from there.  Only way he'd give me a refund was if I returned the backglass.  So I bit the bullet and sent it to him.  He receives it and tells me he can't issue me with a refund as he received it broken in several pieces.  Which is just not possible unless someone bent it over a sharp object with a lot of force.  I packed it x10 better than the way I received it from him.  I sandwiched it between thick styrofoam and cardboard. 

Anyway, he tells me if I had insured it, I could have got my money back from Australia Post.  End of Story, he shafted me $330+.  I'm not a fighting man........