Gav, sounds like u had a bad run with them compared to my experiences.
When i wanted to import my huge Star Trek Machine from the USA, I went to Customs first for advice on how NOT to do it, and how it SHOULD be done. They outlined the process from start to stop, and gave me copies of every bit of paperwork, and a flow chart to show how it is done "professionally" or more to the point, how they want it done to make Customs life easier.
Accordingly, I followed the exact advice/process they gave me and never had a problem. In fact, the lady who gave me all the advice, was the same lady I ended up with at the counter on the day I wanted the item cleared etc. It was a breeze.
I think in retrospect, if u go in there to Customs after u have started the process, when things are hitting the fan, and then ask for help, they probably do put you thru the ringer and teach people a lesson for not doing their homework first, by not getting Customs help n advice first.
But I think people will find that if they approach Customs first, build some rapport with an officer or two, follow their guidelines, it is all very easy.
I knew if i didnt do things exactly right, it would go pearshaped real quick, which is why I made Customs my best mates first, before I even started the process.
The Star Trek machine was my first import. Except for the seller being a bit slack and taking a extra week to pack it etc which worried me at the start, and he spoke mostly spanish, everything was very smooth, and it was all because of Australian Customs and how easy they made the whole process for me by giving me the right advice. Another thing i found, is that they had contacts all over the world, and if anything needed checking, it was easy for them to make a phonecall and help me out. They were only too happy to oblige.
If you know what you are doing, dealing with customs is a piece of cake. It was for me, and I saved over $1400 which is what the freight forwarder wanted. I will do all my imports again myself, without a freight forwarder, cause its a very simple process if u follow the customs rules. I did everything from my desk phone incl booking the truck to pick up the item in the USA, I booked the slot on the USA seafreight boat, then took care of everything when the item came. If I can do it, anyone can.
