I have to respectfully disagree with 99 percent of what u have said. Stern employs around 60 people plus, has a turnover in the dozens of millions per annum, and makes machines that alot, ALOT of people love.
He has probably around 6,000 or more machine sales per year. Thats 6,000 people who like his product in 30 different countries. That DOES take a smart businessman who is very switched on. Results speak and he HAS the runs on the board.

Some people will never be happy with what Stern does, no matter what Stern does. Its easy when u are on the outside looking in, but it would be ALOT different sitting in Gary Sterns chair.
If anyone has any brilliant ideas, email them to Stern !