CoT, imagine if I came to you and asked for a new security system, and you told me that the new and improved ‘Fry and Die’ was coming soon, just pay up front and wait

One dead line passes, then another, then another
Would you contact your customers, advise them of the delay?
Maybe keep them informed of the current level of progress?

YES, definately, all cstomers shld be kept up to date at all times. I dont go to market in my industry til we have a tried n true tested product in hand.
Things are different here in Pinball land, but customer focus and education at all stages sets u apart from any and everyone. Being professional in a professional Industry requires it !
Because I pulled out, and because I didnt bother keeping in the loop with any of the WOZ forum stuff, or any of the JJP announcements, I have only kept up to date with the progress by visiting this thread.

I had assumed you guys (current WOZ paid customers) were geting REGULAR updates from JJP as to what was happening etc etc.
Even if it was a email once every 8 weeks that said we are progressing well, but running behind it would be enough for me.
What have the JJP customers been getting, and how often ? Havent u guys been getting regular JJP updates ?  

P.S - the green start button on the WOZ machine is fine for home use only market, although it looks cheap.
It SHOULD be recessed into the cabinet, and not surface mounted, because kids (*destructive little bastards) will smash that off in 5 minutes in  commercial environments, or even pissed adults who lose their ball/game too quick can kick it off. It should be recessed for vandalism purposes. Pinball 101 I would have thought ?   Anyone else notice that ??