I think some of it is a case of kids just not knowing what to do - even the simple stuff.
I had my nieces and nephews over just before Christmas and it was there first time experience with pinballs. you explain it is a 3 ball game but if you get a ball save it just throws them as it potentially turns into a 6 ball game max until you show them. This also happened at a local Timezone that has just gone in, I was watching a dad and a kid playing a Tron and both just kept swapping after each ball drain - either not reading or understanding the dmd graphics or the flashing ball save insert between the flippers. A quick lesson and they were enjoying it just that little bit more.
I haven't played it but to me doesn't look like a boring game but they are getting deeper in rules, maybe too deep ???? especially in arcades - as I couldn't imagine too many people trying to beat all the levels in a arcade at $2 a hit. In the US arcade prices are only just charging $0.50