and PayPal is no better (same company - what more can I say).
I currently have a buyer in the USA (a pinball PCB direct from my website, not eBay) who disputed the transaction through PP and straight away escallated it to a claim thus removing any option for me to respond.
He did this 5 days after buying when delivery will take at least 14 working days. I think it's an obvious scam to get a free board. He is now not responding to my emails and he will get a free board - I will lose the board, the overseas postage of $14 and the PayPal transaction fee of about $4
Homepin is a hobby business and run on a shoestring. I pump many tens of thousands of dollars into it because I like doing what I am doing. The $100 loss is neither here nor there BUT I dislike thieving F*CKTARDS !
I send all boards air mail but not registered as the extra cost, $10 plus the extra work for me filling out the paperwork is just a waste of time and money.
I will be forced to make people pay for registered in future or pay as a 'gift' to avoid this bullshit.
It only takes a few bad apples to ruin a good thing for others.

Sadly paypal has a LOT of fine-tuning to do, in order to prevent escalated claims being processed......
I send EVERYTHING as 'registered/trackable' and make that quite clear in auctions that buyers MUST pay for that, or don't bid.

I haven't lost a dollar or an item since ;-)


......and as for 2nd chance offers, in all my ebay years, i've NEVER had anyone respond/purchase any one of my 200+ 2nd chance offers, it just doesn't happen....

These days i just relist the item and watch it climb (not as high) again.......oh well...