Yes, a bummer. Bruce said that both sides of the headbox were scraped somehow and he will get a new one from Stern. I think it is a good idea for the distributors to do a pre delivery check especially if you live far from the distributor. I live about 2 hours from AMD so if I picked up machine as is, I would have had to re-pack and drive back. One road trip is more than enough for a new pinball.