AMD should come out and most likely will as its a warranty issue. Good luck
Peter
+1 All warranty issues should be done in YOUR home.Who wants to be carting a pinball machine around like a sack of potatoes eveytime there is a problem,the more you transport it the more risk you run in regards to cab damage ect.I use a pin teck from Sydney and he has often stated that he would like to be the teck in that region for the Stern warranty issues.He is a FULL time teck and travells many miles a week in doing repairs on pins ect,and is a whiz on all eras of machines.I suppose it all comes down to keeping it all in house as AMD do not want to out source the repair work ?.
Agree with ALL of this 100%
WHY is the PINBALL RETAILING industry ANY different to any other ‘product seller”
They are bound by the same rules and laws.
Can you imagine telling Mr Jim Consumer that bought a 400 litre fridge 3 weeks ago that HE has to get it back to a service centre !
Imagine yourself being told that
Mate – the consumer would HIT THE ROOF and scream bloody blue murder , call Dept of Fair Trade and within a day the service would be getting organised IN THIER HOUSE.
What makes the pinball retailer ANY different ?
What allows the pinball retailer to ( basically ) ‘get away with this’- remembering they are a RESLLER that is selling a product – at its bare bones it is a product.
WHAT do people do that buy a Stern off AMD and have no way of transporting the game so they pay $200 initially to get the delivery of their new game
HOW does someone like that just ‘take it back’ for service?
It all comes down to finding Techs that will go onsite. The problem is that distributors are geared towards operators, who are basically left to fend for themselves for site repairs. Home repairs is a new concept. Dealers bring in second hand games and sell into the home market with no "real" warranty. Even so, the machines are "return to base" - often so they can find a tech to do the work in their "state of the art workshop".
The HOME warranty industry needs to "start" - not "change". The first thing Stern need to do is re write their warranties to suit the countries the machines are being sold into. This needs to be done with the local distributor / importer. Once this happens, then buyers will have more confidence in purchasing a new game and the "peace of mind" that if they do experience a problem, then a fully trained tech will turn up at their house and fix their game.
These processes need to get into motion while the home market is buying into new pins. Make it more attractive to buy a new game. I don't want to hear the old crap "Operators don't care as there is no money in pinball" - this needs to happen at the manufacturer's level. From what I've seen in the last 9 months, it needs to happen sooner rather than later.
