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Quote from: Freiherr on March 18, 2013, 12:24:21 PMAMD have arranged for Rod Brooks from the pinballpeople to come on site and repair machine in my case. I suppose it is OK when you live in a major city like Sydney but what happens to someone living in a place like Wombat? A technician would have to fly in.These warranty issues of getting good technicians on site is something JJP has to face as well as Stern. Australia is a huge challenge compared to Europe and USA. We have a small population with a large land mass far away and probably the largest number of machines per capita to any other country.There are several levels of competency to pinball knowledge by home players/enthusiasts:1. The 'no knowledge' person where some LEDs and rubbers have broken after one month of operation. This person will call for technician when someone else will not be scared to remove the glass, raise the playfield and do some solder and give the playfield a good clean.2. The 'basic knowledge' person who knows where to touch and where not to touch.3. The 'pinball tech whiz' who should be employed by the distributors if not already so.In all cases, both parties need a clear understanding of the warranty and responsibilty outlined under the warranty.maybe that is why we pay so much more for new stern's over here, to cover business class airfares for the warranty service man.
AMD have arranged for Rod Brooks from the pinballpeople to come on site and repair machine in my case. I suppose it is OK when you live in a major city like Sydney but what happens to someone living in a place like Wombat? A technician would have to fly in.These warranty issues of getting good technicians on site is something JJP has to face as well as Stern. Australia is a huge challenge compared to Europe and USA. We have a small population with a large land mass far away and probably the largest number of machines per capita to any other country.There are several levels of competency to pinball knowledge by home players/enthusiasts:1. The 'no knowledge' person where some LEDs and rubbers have broken after one month of operation. This person will call for technician when someone else will not be scared to remove the glass, raise the playfield and do some solder and give the playfield a good clean.2. The 'basic knowledge' person who knows where to touch and where not to touch.3. The 'pinball tech whiz' who should be employed by the distributors if not already so.In all cases, both parties need a clear understanding of the warranty and responsibilty outlined under the warranty.
