Glad it was all sorted out Brett and that Stern QA was not at fault. You are communicating with some pinball legends, what a buzz!
Whether its John Borg, Steve Ritchie, Lyman Sheats, Jody Dakenberg or George Gomez, they all write/email back to you in a very timely manner, and they are ever so friendly and just down to earth.
When i do the Stern tour, I plan on meeting all the guys n taking some videos/photos for Aussie Pinball/the forum. 
Wow that would be awesome. Are you doing just a Stern visit or will you stay longer? JJP would be a good visit as well as some of those big US arcades and museums.
