I don't think they knew anything techy about pins, in fact it was delivered on it's legs with headbox in upright position becuase he couldnt work out how to undo it, yet i looked in the coinbox and found the gigantic allen-key to release the headbox lock.
I think they *may* have rung a local pinplace for globe replacement/service and got put off by the price and left it at that.
oh well, it's coming to life now, very bright and playable