quote from Ant68

"I mentioned I had a couple issue with some pins ,we discussed them and he assured me they will be sort it out".

Man, he must have been embarrassed that no one single person in the whole of Australia couldnt have sorted it out.
Not even one of his stern dealers worldwide could fix these issues for you, that doesnt make sense at all to me.

I dont know, i wouldnt have said anything to him directly, to save the embarrassment, but thats me. Surely someone else from Stern could have helped you in the past ?