Brett - there really is only one way to resolve issues with these brain dead morons. 100% ignore the idiotic things that they request that you do such as 'fax this and fax that to us to prove who you are"
The first time you attempt to comply they will 'lose' your fax and ask you to send it again. The second time you send it they will say 'insufficient evidence it is you' and this will go on - and on - and on - and on - - - - untill you give up!!!!
This is their standard 'modus operandi' and is very well documented around the web (don't take my word for it - Goggle for yourself and you will see this is what they do to frustrate customers).
The best way to cook their goose and bypass all of this rot is to file a complaint with the Banking Ombudsman. It is quick and easy to do online and I guarantee that within 24hours of you doing that PP will mysteriously 'open' your account again.
Link is here:
http://forms.fos.org.au/OnlineDisputeIgnore all of the guff on the form that says "have you tried to resolve this issue with your service provider" - trust me, the BDSO is VERY much aware of the shady practices that PP get up to.
If for no other reason than raising awareness of these problems you should file a complaint because the more that do - the faster these con artists will be brought into line!
It's your call Brett...
PS My wife refused to believe me about just how shifty PP are until recently when a buyer of hers claimed 'item not received' simply because he could under PP rules so they took the $150 from her. She was livid and filed with the BFSO and PP gave her the $150 within 24hours as an 'ex gratia' payment!!! It does work.
