Happens with most companies im afraid mate.

I sold a pin and the seller organised TOLL to pick it up from my house which they did on a tuesday. He emails me next tuesday to find out where it was (yes thats right - somehow i was supposed to know) but i had no idea.

10 days after it gets sent out theres a TOLL truck out the front and apparently i have a delivery. Yep thats right it took them 10 days to deliver the pinball BACK to my house. So i explain that i was the one that sent it not the reciever. Ends up taking 21 days to Sydney and they dropped it so the guy got his $2k back.

Moral of the story, unfortunatly there are risks involved with every company regardless of the history they have.

Just hang in there, did you have insurance?