The first time I have heard about this complaint is on the forum. I have tried to contact you (necroscope) a couple of times via email to keep it private but you have choosen not to return my emails. You leave me no choice but to defend myself on a public forum.
Here are the facts
1.You purchased the Jackbot from me. You were a very happy customer.
2. A couple of months later was I approached by you to do a trade in. You then selected the data east Star Trek which was in nice condition. You then paid the difference of the purchase price of the Jackbot and the Star Trek List Price.
3. I followed it up two days later with a phone call asking if everything is ok and then was told you were unhappy because there was a mark on the playfield. I was suprised because I didn't realise it was there. I then offered you another pinball of the same value. I wanted you to come down and inspect the pinball that you were interested in.
4. You inspected the pinball and I offered you as much information as I knew about the machine. You looked at it for approx 30 minutes and seemed very happy with the machine before leaving.You were very thankfull that I did this for you and vowed never to buy a pinball from another dealer as no one will do this for you. We even set up another trade in deal.
5. I have again contacted you asking you the progress of the machine and was told that you are very happy and you like the machine.
Ben, my channels of communication have always been opened.I don't know where all this has come from because I have treated you fairly and to the best of my ability.
Please understand that bringing in a container of pinballs is not an easy task. Anyone who has imported a container can tell you the amount of work involved and because this was my first, it is all a learning process. I have great techs and some volunteers who are all great in what they do and take pride in all the pinballs they work on.
Can this be re posted in the "X-Files" thread please, Oscar - so people can follow the flow of that discussion - it will be missed here. I will delete the posts here after you have done so.
