If u dont make it easy for the customer , then the customer will not come back or shop with you.$
As someone says, he needs to move into this century. Not listing your stock properly cause its too hard, is not good enough. Some people are great at working in a business, but should never run a business.
Perhaps this fellow shld look at Marco Spec, Bay Area and Mark C (PSP) to see how it is done professionally. ! 
I don't think you have ever dealt with PBR to form that opinion, Brett. No doubt PBR move much more stock using their "old methods" than the others put together. PBR have been around MUCH longer than the others, and their stock level far surpasses everyone else. You WON'T FIND EM or SS parts as easily as the others. You WON'T be able to call up other vendors and discuss parts / assemblies. Try ringing up the others with an obscure part - I know what they say "If it ain't on the website, we don't have it". Give PBR a Part Number from any manual, and the chances are always higher that they either have the part, or a substitute. If they don't have that part - they will pass you on to someone that can help.
BTW - PBR SUPPLY all those other Business' - Just thought I'd mention that.
Marco spec are easily the worst to deal with. Overpriced shipping, parts are MUCH more expensive and their "packing" leaves a lot to be desired - they ALWAYS place all the parts in a box that is too big - so they can charge you more. Always a last resort, and very unprofessional.
BAA are MUCH better on all fronts, but still more expensive.
No one compares to the service of PBR. If you get sent the wrong or defective part, they immediately send you the replacement. I agree - that if you need to order $50 worth of parts, $30 for a bank draft is a bit steep. That's why I ordered over $500 for EVERY order I ever make.
I've bought over $10,000 worth of parts over the years and dealt with all the USA suppliers. My experience has been that I prefer customer relations and honesty, to being able to tick boxes and enter credit card details only to find that things are wrong, overpriced or missing.
Ironically, people always whinge about paypal - but it is VERY convenient when we want to buy parts
and then there are problems with fees and of course they are 2-3 cents LESS than the exchange rate
I believe PBR had some issues with paypall fraud or something similar years ago - might be on RGP, but I'm sure there is a very good reason that they don't use paypal.
PBR (Steve Young) is one of the pioneers in restoration parts - he has been there longer and will be around when Marco's, BAA etc are gone.
