whitewater bally williams

[Pintoxicated]

My experience with MAD Amusements has not been good.  I honestly can't remember an order where I didn't have to chase him up and see whether the order had been shipped or not.  Mike always came up with the lamest excuses e.g. his internet was down, the post office system was down, bad weather meant that no parcels were being delivered, he is only a one man show and he is too busy and the list went on. 

He then tried to charge me a hefty re-stocking fee when I wanted to change something with an order even though the order had not been packed or sent.  When I questioned the re-stocking fee, my account was deleted and he said that he didn't need customers who try to make up their own rules.  End of the day, his re-stocking fee was more important to him than keeping a very good customer.

Before all of this I would have recommended him but there is no way I would recommend MAD Amusements anymore.

[Crashramp]

My experience with MAD Amusements has not been good.  I honestly can't remember an order where I didn't have to chase him up and see whether the order had been shipped or not.  Mike always came up with the lamest excuses e.g. his internet was down, the post office system was down, bad weather meant that no parcels were being delivered, he is only a one man show and he is too busy and the list went on. 

He then tried to charge me a hefty re-stocking fee when I wanted to change something with an order even though the order had not been packed or sent.  When I questioned the re-stocking fee, my account was deleted and he said that he didn't need customers who try to make up their own rules.  End of the day, his re-stocking fee was more important to him than keeping a very good customer.

Before all of this I would have recommended him but there is no way I would recommend MAD Amusements anymore.

+1 Unfortunatly. Emails are ignored and as Nino said once you get to the checkout there's an error message and Orders can't be completed anyway.

[Retropin]

Why are we all buying from overseas ? its cheaper, even with added postage, u still save money overseas.
Parts companies NEED to have paypal, need to have auto postage calculator so checkout is instant so u dont wait days for postage quotes.
Australian company)s) would then get more business

Not if they are not cheaper they wont and thats impossible to do if parts are US made... actually, impossible to do if Australian made also... damn expensive country this one.
We can only buy from China and resell which is fine if you have an exclusivity contract, but seeing as we dont and even if we did the Chinese wouldnt honour it... so in all id say we have dick squat chance of being able to compete

[pinnies4me]

I suggest members give MAD Amusements a wide berth. Despite some members having good experiences, their reputation dealing with overseas buyers is abysmal.

[Caveoftreasures]

To be honest, I have a close friend who warned me off Mad Amusements ages ago, and he did say something similar to what you have said Nick, but I needed something and gave them a go, and never have looked back after many great experiences, year after year.

When my friend and I discuss that parts company (Mad), and I did only a week or so ago after my Phoenix displays arrived within a week, he says he has had nothing but issues, emails unanswered etc, but its a interesting talking point, because my emails always get answered, and everything has been smooth. Stuffed if I know why or understand why there are 2 so very opposing views on that parts company, but if u listen to half of the pinball industry, it seems everyone has similar experiences everywhere with various suppliers. None of it makes sense but it just seems to be a bit hit n miss.

Anyway, If the post starter orders a display from them for the Whitewater pinny, it would be good to get his feedback etc, provided his emails are answered.lol

[Strangeways]

Why are we all buying from overseas ? its cheaper, even with added postage, u still save money overseas.
Parts companies NEED to have paypal, need to have auto postage calculator so checkout is instant so u dont wait days for postage quotes.
Australian company)s) would then get more business.

If RTBB don't have the parts I need, I go straight to PBR. Rarely I go to Marco or Pinballlife. If the item I'm looking for is available in Australia, I'll check the price and then make an informed decision. The CFTBL Playfield window I bought from PinballInc was just over HALF PRICE of a local seller (landed). It was NEW and included the decals.

Australian parts sellers can compete if they know the marketplace and were not so damn greedy  

Regarding the DMD display - Unfortunately local sellers are far too expensive. If they were $180 - $200, then they would fly out the door. Simple really ! That's the price you pay (inc postage) from overseas. Australian companies would get HEAPS of Business if they were fair with their prices.