Will they let me keep it

[punter]

I received a deliverey today from Marcos and i thought this is strange as i have not ordered for a few months from them.The customs declaration is addressed to me,but the purchase invoice is to a bloke in Hungary.It is not a small order as it is worth over $600.00,it is all for DMD machines.I have sent them off an email to let them know what has happened,so what they do about it will be interesting,when i receive a reply from them.Will they let me keep all of it,if so there will be some cheap stuff put in the for sale adds. .

[MartyJ]

I received a deliverey today from Marcos and i thought this is strange as i have not ordered for a few months from them.The customs declaration is addressed to me,but the purchase invoice is to a bloke in Hungary.It is not a small order as it is worth over $600.00,it is all for DMD machines.I have sent them off an email to let them know what has happened,so what they do about it will be interesting,when i receive a reply from them.Will they let me keep all of it,if so there will be some cheap stuff put in the for sale adds. .

I suspect they will credit your PayPal account for the postage and you'll have to post back...If it was only $50.00 worth of parts I would say they'd tell you to keep them but for a large order I wouldn't think so.

BUT - Its pleasing there are still honest people out there and you have contacted them immediately as to the error.   

[Steevsee]

If they ask you to post it back, make sure you hit them up for extra postage.

[ddstoys]

Go on there website place all the parts in your checkout and get the postage costs that way should make a nice little profit lol

[pinball god]

We will never know, but I'd be interested to know how they would have handled the situation in Hungary. I wonder if they would have made good the non delivery of the order or not?? I'd like to think that they would as if it happened to me, I would be fairly pissed.

Good on ya BTW Punter for doing the right thing. May all your (true) orders never get lost  

[mildflame]

Interesting...

how did they post it to you, and have postage details exactly to yours and addressed to you but not have your name anywhere on your order. they must have a list of regular customers and printed the wrong label 

[humpalot]

That's a pretty big f**kup, I'd be wanting them to pay for my time to even go to the post office.

[chris288]

Good on you for being honest about it, I personally think you have done the right thing.

I think the least they could do would be to give you a credit voucher for at least $100 to be spent on any future order. But knowing what they charge for postage to Aus that may only amount to free post on a pinball rubber kit.

But yeah, its their Fcuk up and they need to acknowledge that and reward you. A lot of others wouldn't have been so honest.

[Strangeways]

Great to see some people are still honest  Well done !

They should offer you a voucher of some sort, they won't let you keep the parts. They may even ask you to send the parcel to Hungary.

Will be interesting to see the outcome.

[MrMaloo]

Good on you for being honest punter . That should bring you some good pinball karma for sure

If they get back to you and tell you to forward it to the correct recipient in Hungary I'd be very wary of doing so . If the package some how gets lost between Australia and Hungary then the onus for the package could/will be on your head . I'd specify to Marco that you will strictly only post it back to them and it's up to them to forward it to Hungary .

P.S - So what was in the package anyway ....

[elkor-alish]

Good on you for being honest punter . That should bring you some good pinball karma for sure

If they get back to you and tell you to forward it to the correct recipient in Hungary I'd be very wary of doing so . If the package some how gets lost between Australia and Hungary then the onus for the package could/will be on your head . I'd specify to Marco that you will strictly only post it back to them and it's up to them to forward it to Hungary .

Good advice but just be sure to remind them how honest you have been and ask them to remember it when you place your next order.
Might get a freebie or two 
I don't believe in Karma but good on you for being honest.

[tonyt]

Well done Tony.

As stated I would not send the goods onto the correct customer, just in case the goods go missing. Would insist that they pay into your account the registered postage charges plus something for your time to get the goods back to them.

[punter]

Good on you for being honest punter . That should bring you some good pinball karma for sure

If they get back to you and tell you to forward it to the correct recipient in Hungary I'd be very wary of doing so . If the package some how gets lost between Australia and Hungary then the onus for the package could/will be on your head . I'd specify to Marco that you will strictly only post it back to them and it's up to them to forward it to Hungary .

P.S - So what was in the package anyway ....There is a lot of various items, a quick list is,Williams/Bally lockbar,Indiana Jones cabinet art this is the dearest item at $229.00,and a stack of other stuff for Twilight Zone,Dracula,Johnny Mnemonic,Attack From Mars ect.

[punter]

After 3 days i got a reply from Marcos,they said thanks for bringing this to our attention,can you post it to us and we will pay you the postage costs,and we will give you a discount on your next order.They did not mention the amount of the discount ,so who knows what i would save there.The last order i placed with them was a big one as i purchased 10 pinscore displays and a bunch of stuff for the 2 Bally machines.The only item i was going to purchase shortly was the Ultimate mpu Board to have as a spare.To send the package back will cost me $78.00 and my time to do it,so i will email them and advise that i will cover that cost out of my pocket and how much more from me would they want for the MPU board which is $199.00 to be sent to me inc shipping.Do you think this would be a better way for me to go and how much extra from me would be fair.

[Strangeways]

After 3 days i got a reply from Marcos,they said thanks for bringing this to our attention,can you post it to us and we will pay you the postage costs,and we will give you a discount on your next order.They did not mention the amount of the discount ,so who knows what i would save there.The last order i placed with them was a big one as i purchased 10 pinscore displays and a bunch of stuff for the 2 Bally machines.The only item i was going to purchase shortly was the Ultimate mpu Board to have as a spare.To send the package back will cost me $78.00 and my time to do it,so i will email them and advise that i will cover that cost out of my pocket and how much more from me would they want for the MPU board which is $199.00 to be sent to me inc shipping.Do you think this would be a better way for me to go and how much extra from me would be fair.

I would be looking at redeeming the discount NOW, rather than later. Offset the discount against the MPU, male sure they give your the shipping cost upfront. Add your $15 handling fee minimum.