Well the melbourne trip is back on again.
I have booked a return trip with Jetstar this time. I am flying down on the 6th of Jan 2012 and returning on the 8th.
I am out of pocket $220 but I have learnt a valuable lesson, Don't trust Tiger airways.
what really has pissed me off is that I have since learnt after reading their terms and conditions I could have taken 14 kg of the excess luggage as carry on luggage (2 X 7kg bags or suitcases) and only paid $20 for the extra 1kg but the dumb bitch at the airport chose not to tell me this, she just demanded that I pay the extra $300.
I even tried to change the return flight to a later date but their web site wouldn't allow me to do it, I rang them and explained the problem I was having changing my return flight but was told "there is a problem with their on line bookings" and was told to try again in an hour. I tried it again after 1 hour then again after 2 & 3 hours but the problem was not fixed.
I rang them back and was told if i wanted them to change it over the phone it would cost me $80 plus the difference in the air fair which worked out to be $120 and I only paid $89 for the return flight in the first place.
I wrote an email to their complaints department which demanded that I enter all my booking details so they could send it to the right department and respond to my complaint but of course i have had no response at all.
