Author Topic: STERN WARRANTY ISSUES - AC/DC BUYERS  (Read 2372 times)

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Offline Retropin

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Re: STERN WARRANTY ISSUES - AC/DC BUYERS
« on: May 04, 2012, 08:15:19 AM »

There is no use bagging Stern, all technologies and humans have failures. Warranty's are offered world wide on all products because the reality is humans and products arent perfect

???WTF???

All we have heard right from the start about this title is that it is going to be this,, that etc. Ive been bagged on this site for suggesting that STERN dont make the best quality machines. So i shut up as i was seen as being negative.
I KNOW you want this machine to be absolutely perfect in every way, but the reality is that it isnt and it is directly down to STERN. Balls getting stuck and modifications having to be made... optos dropping out etc

Cavey.. wake up pal and stop glossing over the cracks... its a well designed game.. no doubt about this.... it looks good to most people.. no argument there. But Stern just are not quite up to the task... for chrissakes you cant even do board repairs on this game - what happens when Stern stop making CPU boards for this machine?? Do you just part it out?
 Stern KNOW that the biggest market they have for these machines is the home market, and yet they dont make the machine collector friendly.. its a friggin joke!

There is only ONE warranty that ANY company should have to make, and that is component fault. For this you can expect a 2% failure due to natural variations in the manufacture of components..... all my suppliers tell me this.
You should NEVER have to give warranty on faulty assembly and ill thought out  production. That should be addressed before the customer receives the goods.
Far out... if i buy a TV, i expect it to work when i get it home... not have to make alterations to make it " Fit for purpose". If i buy a $10K machine i expect it to work, make tea etc.

Sterns motto shouyd be;

STERN - WE ALMOST GET IT RIGHT