I had a problem with a playfield on a New stern,got in touch with patrick powers @ stern sent him a heap of pictures and within a few months i had a new playfield waiting for me at the dealers,then the dealer wants to charge me freight on the playfield  So i ask patrick about this and he said that wasnt right and he would sort it out which he did.,Stern are only too happy to sort it out if you have a problem with a machine.