This whole fiasco is starting to turn me off any future Stern releases.
I would hate to shell out that type of coin and have problems from day one, it could even turn me off the hobby altogether.
I really hope that all problems are sorted out asap and you guys can enjoy your machines instead of worrying about problems and warrnaty etc.

Daz - I think you will find that the warranty claims are probably on par with all Stern's releases. The difference is that this game has predominantly gone into the home market. There are more collectors owners than games onsite. Some of the claims like scratches etc are ignored by operators. Collectors are more fussy and demand quality without any blemishes.