I had a problem with a playfield on a New stern,got in touch with patrick powers @ stern sent him a heap of pictures and within a few months i had a new playfield waiting for me at the dealers,then the dealer wants to charge me freight on the playfield 
So i ask patrick about this and he said that wasnt right and he would sort it out which he did.,Stern are only too happy to sort it out if you have a problem with a machine.
I emailed patrick a year or so ago when I had my spiderman. My sm did not have the connectors in the cab to get a shaker motor kit hooked up.
He was very helpfull, came across as a very nice guy with a passion for pinball and a passion to help and he went out of his way to help me even though I bought my game 2nd hand and not from a stern dealer.
