I had a problem with a playfield on a New stern,got in touch with patrick powers @ stern sent him a heap of pictures and within a few months i had a new playfield waiting for me at the dealers,then the dealer wants to charge me freight on the playfield  So i ask patrick about this and he said that wasnt right and he would sort it out which he did.,Stern are only too happy to sort it out if you have a problem with a machine.

hi Ben

as the dealer here , we only asked for the funds we had been charged for the shipping by stern as we never thought it was fair that we should have been charged at all for warranty parts ( mind you we never even got told the playfield was coming by stern ) stern should send these out for free and also cover the postage costs , which in the end they did and all worked out for everyone  , the freight was explained from stern and there was no charge to you or us 


as for the recent AC/DC  , we have already replaced one motor  , fixed 2 bells and still have some that haven't been unpacked

thanks

mark