How long should it take for a dealer to get back to you if you have a cosmetic problem?

Peter

this isnt a secondhand item, or did you willingly buy a scratch and dent version at a discount???

how long do you expect jbhifi to get back to you if you have a cosmetic problem on a product from them? how long would you expect a car dealer to get back to you bought a brand new car and it was beat up?? straight away, its their obligation and its no different.

and if they dont let every person you know that they dont warrent the product they sell, and at the same time report them to fair trade.