I had a problem with a playfield on a New stern,got in touch with patrick powers @ stern sent him a heap of pictures and within a few months i had a new playfield waiting for me at the dealers,then the dealer wants to charge me freight on the playfield 
So i ask patrick about this and he said that wasnt right and he would sort it out which he did.,Stern are only too happy to sort it out if you have a problem with a machine.
hi Ben
as the dealer here , we only asked for the funds we had been charged for the shipping by stern as we never thought it was fair that we should have been charged at all for warranty parts ( mind you we never even got told the playfield was coming by stern ) stern should send these out for free and also cover the postage costs , which in the end they did and all worked out for everyone 
, the freight was explained from stern and there was no charge to you or us
as for the recent AC/DC , we have already replaced one motor , fixed 2 bells and still have some that haven't been unpacked
thanks
mark
Hey mark thanks for the explanation,glad it worked out ok,if you guys had to pay for the freight there would have been no profit in selling the machine,i never contacted you guys over it because there was not much you could of done about it as it was a cosmetic issue so i took it up with stern.
