How long should it take for a dealer to get back to you if you have a cosmetic problem?
Peter
this isnt a secondhand item, or did you willingly buy a scratch and dent version at a discount???
how long do you expect jbhifi to get back to you if you have a cosmetic problem on a product from them? how long would you expect a car dealer to get back to you bought a brand new car and it was beat up?? straight away, its their obligation and its no different.
and if they dont let every person you know that they dont warrent the product they sell, and at the same time report them to fair trade.
So with a scratched backglass do you approach the dealer or stern? Its only very small but was done when screen printed as the white light reflective stuff has been applied over the mark, I haven't mentioned it on the forum as didn't want to make a big deal but an getting a little frustrated but my dealer has approached Stern and is waiting on a reply but how long do you wait..
Peter
altimately i would tel lthe dealer, keep in contact with them and they hassle them to deal with stern. its their job not yours, they sell stern products and its in their best interest to be a good stern dealer. if they fail its not worth buying from them, plus if stern is at fault stern might pick up their game if all these dealers that make them good money are getting pissed off with their service and product. your dealer should have more leverage than you would when talking to stern, esp if that dealer sells allot of machines.
