How long should it take for a dealer to get back to you if you have a cosmetic problem?
Peter
this isnt a secondhand item, or did you willingly buy a scratch and dent version at a discount???
how long do you expect jbhifi to get back to you if you have a cosmetic problem on a product from them? how long would you expect a car dealer to get back to you bought a brand new car and it was beat up?? straight away, its their obligation and its no different.
and if they dont let every person you know that they dont warrent the product they sell, and at the same time report them to fair trade.
So with a scratched backglass do you approach the dealer or stern? Its only very small but was done when screen printed as the white light reflective stuff has been applied over the mark, I haven't mentioned it on the forum as didn't want to make a big deal but an getting a little frustrated but my dealer has approached Stern and is waiting on a reply but how long do you wait..
Peter
It took 3 weeks for patrick to get the playfield replacement approved and that was in a quiet period.
i wont be buying a stern game anytime soon, it seems to me its safer buying a secondhand machine from some one who has already gone through this crap and got it upto standard lol.
