Author Topic: STERN WARRANTY ISSUES - AC/DC BUYERS  (Read 2289 times)

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Offline Caveoftreasures

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Re: STERN WARRANTY ISSUES - AC/DC BUYERS
« Reply #15 on: May 04, 2012, 06:23:11 PM »
Its good to see all the different attitudes and experiences people have had, it all helps others in the future.

One point I wanted to make, is that I can take a brand new machine out of a box n set it up without damaging it, and I am not experienced at this, so I cant see honestly how a experienced Stern dealer who has done this a hundred times cant unbox a machine and rebox it without any problems at all. They are not only experienced but also have a vested interest to make sure the machine is damage free during their work. Hence the precheck is still the best way to detect and fix faults.
Its difficult for me to believe that the precheck would not have fixed 90 percent of these issues had the dealer been given the opportunity, if it was offered. Machines do suffer faults in transport ofcourse and it pays to check every connector because transport does cause these things to come loose.

The question of Sterns computer boards have been raised. I cant predict the future about how long the modern day Stern board will last, but being a 2012 model with the latest technology, I would have to assume they have provided a product that will last a long time which also protects their name.
Not being solder through doesnt mean it isnt quality I am told. Time will tell ofcourse, but I have seen little evidence of people having board issues with Sterns in the past. Again, time will tell.

i am positive that in a few months these teething issues will be all fixed and everyone will be enjoying their machines. No pinball machine will ever be perfect no matter who builds it, but at least these issues are the minority and not the majority. Its all a steep learning curve.
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