The warranty is offered for a reason. Just get it fixed quickly Damo under the warranty. It might be a five minute fix.
Everyone buys these products knowing they come with a warranty. You just cant dump it back at the dealer and demand your money, it doesnt work this way. You have to give the dealer every fair and reasonable opportunity to provide factory warranty and fix the item.
thats fair enough, but you cant say to stern the playfield is shit and their response after allot of hassle being they send a new playfield and thats not fitted??? seems a failure from the dealer there, they havent lived up to the obligation of warranty with that machine esp not fitting it and asking the buyer to pay for postage? recon that sounds like good warenty? at the end of the day being a distributor means you have to warranty the items you sell, even if its shit product that keeps coming back to you and costing you money to fix, the dealer still sold this item. it seems lucky for the dealer in that case of the playfield the person was happy to just get a playfield in the post.
the dealer should be talking to stern very strongly and telling them to lift their game.
How many of these machines did stern send to Aus?? id say a large amount of these machines came here, it would be in their best interest to work with dealers and have a proper warranty structure wouldn't it???
