Aiming for 100 percent is probably their goal already. That is correct.
I think all Stern dealers realise realistically that there will be a 3 to 5 percent warranty rate. For the several hundred dollars they make per machine it is simply part of another day at the office. Anyone who works in electronics accepts that.
Its water off a ducks back for the dealers. They understand people are very fussy and want everything to be right with home market buyers. Nothing new to anyone in the Stern team in Australia. They have been doing this for years.
When you listen to Steve Ritchie or Gary Stern talk, I have never heard them say anything less than 100 percent is acceptable. Gary always says our customers deserve the best. Cant knock a man for trying.
