Is E-Go insurance capped at a max value of $1000?

Blair(Pintoxicated) E-Go transport insurance has been capped at $1,000 because of soo many scammers claiming for supposed internal/non visible damage done to pinball machines.
If u don't book the correct exact weight, and the exact dimensions of the wrapped machine and place it on a pallet, strapped down with E-Go, u will not be covered for insurance at all. The manager at the Gold Coast depot said they are now cracking down on pinball machine quotes and checking actual against quoted. Any discrepancy, insurance null n void. They have had too many people trying to scam them by under weighing machine, and describing machines size incorrectly. Obviously the trucking company charges by correct weight and cubic volume or it loses money.
I know they also take photos now of machines before they load at various E-Go depots.