I have sent a playfield through these guys recently. Make sure you select the insurance option and attached the "fragile" sticker they send you with the payment receipt. I bubble wrapped the field with three layers and then wrapped it in cardboard. Mine took a while to deliver in which time the tracking number disappeared off the system. On emailing them they replied saying the tracking number is automatically deleted after 10 days but they still had the item on their system. Other than that I had no problems with them.