Forgot to add. AMD/Stern Aust major dealer sends every Brand New in Box pinball machine using TNT door to door residential and commercial every shipment.
I have received all new Sterns door to door using AMD/TNT for all new and used Stern pinnies...AMD is ofcourse in Sydney.
AMD/they don't have any hassle either a few hundred times a year as well.....sounds like the person u spoke to Nino has made a grave error or just couldn't have been bothered.