I think E-Go had a crackdown on "large bulky items" as either the weight or dimensions were seldom correctly stated. I know a few customers that sent games but had to pay extra before the depot would release the game. That's why I insist on Neway or Furniture Removalists.
I had a couple of freight adjustments like that with them.
One where they damaged the machine and then charged me extra freight because when it went through the machine it measured the broken bit hanging out as extra size.
So effectively they damaged my machine and then tried to charge me for it.
