Ego are a rip off
Im personally done with all the big companies.

Try truckit.net

Get a bunch of smaller courier companies to compete on price and service for your business.

I got put onto this service about a year ago, and I wouldnt go back to Ego or any of the bigger guys.

I ship all my big items this way because Its cheaper and easier to organize.

You get these guys to pick up from your door when you want them to,
and drop off to the person when it suit them.

The website uses a Feedback system so the drivers Go out of their way to keep you happy seeing their reputation is always on the line.
Most are owner Driver style companies so they care about their feedback more than some employee working for a the big guys

Another thing the companies who are bidding on your business have to be insured and you can tell them the insurable amount of your item when listing so then your item is covered.
its not like some couriers where you have to pay insurance, all these operators must offer the insurance.

here is their video explaining it. it is easy and you will save a crazy amount of money on big item shipping and get better service especially from owner driver companies.

&feature=player_embedded


Ps im not associated with this website. It is just an amazing service.