Thanks pinsanity.

You know it wasn't being sent parts that don't fit that annoyed me - it was the way it was handled. All I wanted was replacement brackets sent asap that fit properly - not to send these back, wait for the seller to pontificate, & then hope a decent set of brackets eventually arrive. I noted in an email to the seller that he should send me replacement brackets asap & he said he needed to see the brackets first.

Now the refund is welcomed, but even this had a sting. The seller had to include an AP post I put up congratulating Nino on his rtbb venture. And he asked that I refrain from posting his emails on pinball forums without speaking to him first. Not a great way to undertake a refund & not a great way to treat someone trained in law with a good understanding of both consumer & personal rights, including just about every piece of case law & statute on the same. I quoted some brief segments of the response from a business to my complaints about the product they had sent me. Nothing more, nothing less.

And I count this seller as one of the better ones. I say it again, any market where businesses can charge a $5 handling charge on orders, where prices are astonomical compared to overseas, & where customers are not treated well, is a market screaming for real competition. Marco doesn't have a handling charge - they are happy to sell me 1 of 3 different small bolts if that's what I order. Same goes for the companies in Europe.

I am happy that my money has been refunded & I bear the seller no ill-will. Indeed I hope he does well as he is one ingredient in a competitive marketplace.

Cheers pinball spare parts buyers.