Worth a look: http://www.vpforums.org/index.php?showtopic=22191

And this: https://pinside.com/pinball/forum/topic/anyone-have-any-bad-experiences-dealing-with-pinledde

The first is interesting but was a while ago. The last was resolved all smiles but I'd be inclined to put in yr paypal complaint asap while you wait for pinled to get around to communicating with you.