"Staff will fix all your issues"

Yes like raising the overall cost of doing business, which will inevitably have to be passed on to the end consumer in the form of price increases on goods.

There is a fundamental reason that both PBR in the US and RTBB in Aus consistently have the most competitive prices on parts in their respective countries and that is they keep the overhead costs of doing business as streamlined as possible.

Keep running your business as you see fit, Strangeways. I for one, hope the model you have adopted doesn't change in the foreseeable future.